Vacancy title:
Complaints Management Officer II

[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Admin & Office, Civil & Government, Legal, Social Services & Nonprofit, Protective Services]

Jobs at:
Independent Policing Oversight Authority (IPOA)

Deadline of this Job:
Monday, November 2 2026

Duty Station:
Headquarters / Nairobi/ Regional Offices | Nairobi

Summary
Date Posted: Tuesday, October 20 2026, Base Salary: Not Disclosed

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Learn more about Independent Policing Oversight Authority (IPOA)
Independent Policing Oversight Authority (IPOA) jobs in Kenya

JOB DETAILS:

The Independent Policing Oversight Authority is established pursuant to the Independent Policing Oversight Authority Act Cap. 86 Laws of Kenya. Its primary mandate is to provide civilian oversight over the work of the National Police Service. The Authority seeks to recruit results-oriented Kenyan citizens with drive, vision and creativity to fill the following vacant positions: -

Job Purpose

Receiving, sorting and processing complaints on police misconduct.

Key Responsibilities/ Duties / Tasks

An officer at this grade will undertake the following duties and responsibilities:

• Implementing strategies, policies, manuals, plans, standards and procedures pertaining to complaints management;
• Receiving, documenting and processing complaints;
• Updating records of all complaints received and processed;
• Participating in inquiries into complaints of police misconduct;
• Participating in complaints management review meetings
• Implementing the recommendations of the Internal Case Intake Committee;
• Collecting and collating data for internal and external reports on complaints management;
• Implementing risk mitigation measures; and
• Providing feedback to the complainants on the status of complaints.

Knowledge, Experience and qualifications required

For appointment to this grade, an officer must have the following qualifications:

• Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; and
• Proficiency in Computer Application.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Interested candidates who meet the required qualifications are invited to submit their application ONLINE through the Careers portal on IPOA website at

Click Here to Apply Now

No Physical applications will be accepted

All applications to reach the Authority on or before 2nd November, 2026 at 5.00 p.m. East Africa time.

Director/Chief Executive Officer,

Independent Policing Oversight Authority,

1st Ngong Avenue, ACK Garden Annex, 2nd Floor,

P.O Box 23035 – 00100,

NAIROBI.

Successful applicants must meet the requirements of Chapter Six of the Constitution of Kenya 2010 and provide the following documents; clearance certificate from HELB, EACC, CRB, KRA and DCI. Further to this, background checks and verification of academic certificates shall be undertaken before onboarding.

IPOA is an equal opportunity employer and shall not in its recruitment discriminate on the basis of race, religion, colour, ethnic origin, political affiliation, sex or sexual orientation, pregnancy, marital status, disability, health or social status. Kindly note that canvassing will lead to automatic disqualification.

IPOA does not engage any recruitment agencies and no medical examination is required before one attends an interview. IPOA does not charge a fee at any stage of the recruitment process (application, shortlisting or interview). Only shortlisted candidates will be contacted

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