Background

The Insurance Regulatory Authority (IRA) is seeking to fill two positions for Conduct Supervision Assistant III. The IRA's vision is to be the leading insurance industry regulator, with a mission to effectively regulate, supervise, develop the insurance industry and protect insurance beneficiaries. The core values include Accountability and Team Spirit.

Duties and Responsibilities

At this level, duties and responsibilities will entail:

• Registering complaints reported by policyholders and beneficiaries to ensure accurate recording and tracking.
• Attending to walk-in customer enquiries and providing appropriate information in line with service guidelines.
• Receiving and responding to telephone enquiries and directing issues for appropriate action.
• Receiving and responding to email enquiries in accordance with established service standards.
• Participating in departmental logistics, including organisation of meetings and workshops and facilitation of smooth information flow.
• Supporting preparation of basic records and logs related to complaints and enquiries.
• Assisting in dissemination of information to policyholders and beneficiaries on complaints procedures.
• Supporting communication logistics for outreach, meetings and internal coordination.
• Maintaining orderly records and files on complaints and enquiries for reference and reporting.

Person Specifications

For appointment to this grade, candidates must have:

• A Diploma in Insurance, Law, or its equivalent from a recognized institution.
• Proficiency in computer applications.

Competencies and Skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills

• Register complaints reported by policyholders and beneficiaries to ensure accurate recording and tracking
• Attend to walk-in customer enquiries and provide appropriate information in line with service guidelines
• Receive and respond to telephone enquiries and direct issues for appropriate action
• Receive and respond to email enquiries in accordance with established service standards
• Participate in departmental logistics, including organisation of meetings and workshops and facilitation of smooth information flow
• Support preparation of basic records and logs related to complaints and enquiries
• Assist in dissemination of information to policyholders and beneficiaries on complaints procedures
• Support communication logistics for outreach, meetings and internal coordination
• Maintain orderly records and files on complaints and enquiries for reference and reporting

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Proficiency in computer applications

• Diploma in Insurance, Law, or its equivalent from a recognized institution