Metropolitan Hospital was founded in the year 1995 by a group of professional entrepreneurs to fulfill the need for a proper medical care to the community in a warm welcoming environment.

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Continuous Quality Improvement Officer

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

3 - 5 years

Location

Nairobi

Job Field

Medical / Healthcare

DESCRIPTION

Responsible for coordinating quality management efforts including developments, implementation, education, data collection and analysis.

RESPONSIBILITIES

Quality Improvement & Patient Safety

• Develop, implement, and monitor CQI plans, projects, and initiatives across departments.
• Support departments in identifying quality gaps and implementing corrective and preventive actions.
• Coordinate clinical audits, risk assessments, and patient safety initiatives.
• Monitor key quality indicators and prepare performance dashboards and reports.

Standards, Compliance & Accreditation

• Ensure compliance with Ministry of Health (MOH), KEPH, SHA/SHIF, and other regulatory requirements.
• Support preparation for internal and external audits, inspections, and accreditation exercises.
• Maintain and update quality policies, SOPs, guidelines, and tools.

Data Collection, Analysis & Reporting

• Collect, analyze, and interpret quality-related data to support evidence-based decision-making.
• Prepare periodic CQI reports for management and quality committees.
• Track implementation and outcomes of quality improvement actions.

Training & Capacity Building

• Conduct staff training and sensitization on CQI principles, patient safety, and quality standards.
• Promote a culture of continuous improvement and accountability across the organization.

Stakeholder Engagement

• Work closely with clinical, administrative, and support teams to support quality initiatives.
• Participate in quality, infection prevention, and clinical governance committee meetings.

QUALIFICATIONS

• Higher Diploma or Bachelor’s in clinical training
• 3–5 years’ experience
• Skill in data analysis and interpretation
• Regulatory and compliance knowledge
• Excellent analytical, reporting, and documentation skills.
• Good communication and training facilitation skills.
• Ability to work independently and collaboratively in a multidisciplinary team.
• Proficiency in MS Office and health information systems.

• Develop, implement, and monitor CQI plans, projects, and initiatives across departments.
• Support departments in identifying quality gaps and implementing corrective and preventive actions.
• Coordinate clinical audits, risk assessments, and patient safety initiatives.
• Monitor key quality indicators and prepare performance dashboards and reports.
• Ensure compliance with Ministry of Health (MOH), KEPH, SHA/SHIF, and other regulatory requirements.
• Support preparation for internal and external audits, inspections, and accreditation exercises.
• Maintain and update quality policies, SOPs, guidelines, and tools.
• Collect, analyze, and interpret quality-related data to support evidence-based decision-making.
• Prepare periodic CQI reports for management and quality committees.
• Track implementation and outcomes of quality improvement actions.
• Conduct staff training and sensitization on CQI principles, patient safety, and quality standards.
• Promote a culture of continuous improvement and accountability across the organization.
• Work closely with clinical, administrative, and support teams to support quality initiatives.
• Participate in quality, infection prevention, and clinical governance committee meetings.

• Skill in data analysis and interpretation
• Regulatory and compliance knowledge
• Excellent analytical, reporting, and documentation skills.
• Good communication and training facilitation skills.
• Ability to work independently and collaboratively in a multidisciplinary team.
• Proficiency in MS Office and health information systems.

• Higher Diploma or Bachelor’s in clinical training