Background

The Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 16 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God's children to come unto, follow, and become more like Him.

Job Summary

This position helps make gospel teachings, resources, or services accessible to all in a simple and affordable way, supporting the mission of the Church. Senior level Travel Coordinator position.

Responsibilities

• Coordinate travel arrangements for Church employees, missionaries, General Authorities and other Church representatives. Secure travel reservations via air, rail, rental car and hotel throughout the world.
• Coordinate visa acquisition as needed. Interact regularly with a wide variety of travelers, as well as internal partners.
• Resolve a wide variety of complex travel and/or documentation problems in a responsive and professional manner to ensure a smooth travel experience. This position must keep current and informed of changes and trends in the travel industry.
• May assist and train junior level employees as assigned and take special assignments at the request of the supervisor.
• Plan travel itineraries, utilizing the most cost efficient means of travel, advising of options available as well as associated costs.
• Manage the booking of travel reservations for airlines, hotels, trains, automobiles, etc. through the reservations system, internet, or directly with vendors.
• Prepare itineraries, with appropriate detail (restrictions, etc.) and other helpful information for traveler usage.
• Ensure that the appropriate visa is obtained and documents audited for accuracy, if required.
• Follow appropriate accounting guidelines in the invoicing, payment and billing of all transactions.
• Prepare check requisitions for accounting processing.
• Assists supervisor in training and coaching other travel coordinators.
• May be assigned to special projects or team assignments.
• Correspond regularly with consulates, which may include arranging a travelers' personal visit with them.
• Assist with vendor relationships.
• Coordinate special events (mission president seminars, area council meetings, area reviews, etc.)

Qualifications

• Bachelor's degree plus 3 years travel industry experience or an equivalent combination of education and experience.
• Three plus years in Church travel services preferred.
• Professional and clear verbal and written communication skills.
• Excellent customer service skills and ability to resolve difficult travel issues.
• Must be proficient in Microsoft applications. Ability to successfully train, motivate, and lead others.
• Must be able to work at a high rate of efficiency and take on a large workload including special projects.
• Looks for process improvement opportunities and leads change.
• Ability to support after hours phone calls as applicable.
• Role model of professional behavior and excellent performance for Travel Coordinators. Travel University specialist certification (or country equivalent) highly preferred.

• Coordinate travel arrangements for Church employees, missionaries, General Authorities and other Church representatives. Secure travel reservations via air, rail, rental car and hotel throughout the world.
• Coordinate visa acquisition as needed. Interact regularly with a wide variety of travelers, as well as internal partners.
• Resolve a wide variety of complex travel and/or documentation problems in a responsive and professional manner to ensure a smooth travel experience. This position must keep current and informed of changes and trends in the travel industry.
• May assist and train junior level employees as assigned and take special assignments at the request of the supervisor.
• Plan travel itineraries, utilizing the most cost efficient means of travel, advising of options available as well as associated costs.
• Manage the booking of travel reservations for airlines, hotels, trains, automobiles, etc. through the reservations system, internet, or directly with vendors.
• Prepare itineraries, with appropriate detail (restrictions, etc.) and other helpful information for traveler usage.
• Ensure that the appropriate visa is obtained and documents audited for accuracy, if required.
• Follow appropriate accounting guidelines in the invoicing, payment and billing of all transactions.
• Prepare check requisitions for accounting processing.
• Assists supervisor in training and coaching other travel coordinators.
• May be assigned to special projects or team assignments.
• Correspond regularly with consulates, which may include arranging a travelers' personal visit with them.
• Assist with vendor relationships.
• Coordinate special events (mission president seminars, area council meetings, area reviews, etc.)

• Professional and clear verbal and written communication skills.
• Excellent customer service skills and ability to resolve difficult travel issues.
• Must be proficient in Microsoft applications.
• Ability to successfully train, motivate, and lead others.
• Must be able to work at a high rate of efficiency and take on a large workload including special projects.
• Looks for process improvement opportunities and leads change.
• Ability to support after hours phone calls as applicable.
• Role model of professional behavior and excellent performance for Travel Coordinators.

• Bachelor's degree plus 3 years travel industry experience or an equivalent combination of education and experience.
• Three plus years in Church travel services preferred.
• Travel University specialist certification (or country equivalent) highly preferred.