Background

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...

Job Purpose

Drive the growth and retention of corporate General Insurance business through the Independent Financial Advisor (IFA) channel by developing and managing IFA relationships, identifying new business opportunities and achieving set annual premium targets.

Key Responsibilities

• Secure new corporate General Insurance business through Independent Financial Advisors (IFAs).
• Grow and retain existing corporate General Insurance business in line with set objectives and portfolio targets.
• Develop and maintain productive relationships with IFAs to maximise business opportunities and strengthen business retention.
• Provide excellent customer service to IFAs and clients and ensure timely resolution of service issues and complaints.
• Proactively manage corporate business renewals to maximise retention and minimise business loss.
• Forward proposal forms, risk information and other relevant documentation to Underwriting for timely processing.
• Follow up premium collections and support resolution of outstanding premium and receivables issues.
• Undertake initial risk assessment in accordance with approved underwriting guidelines and delegated authority requirements.
• Respond to IFA and client enquiries and coordinate timely resolution of policy, claims and commission-related matters.
• Recruit, onboard and activate new IFAs in line with business development objectives.
• Drive conversion and activation of IFAs to increase the placement of corporate General Insurance business.
• Execute market and IFA-specific business development initiatives to achieve assigned premium and growth objectives.
• Conduct General Insurance product and process training for IFAs and submit training schedules and reports as required.
• Promote authorised incentive schemes and other approved initiatives to drive new business and strengthen IFA engagement.
• Develop strategic relationships with key IFAs to increase business support, market penetration and portfolio growth.
• Monitor market developments, competitor activity and IFA trends and share relevant market intelligence with the supervisor.
• Prepare and submit daily, weekly and other business performance reports as required.
• Work closely with Underwriting, Claims, Finance, Branches and other relevant functions to facilitate seamless service delivery and achievement of business objectives.
• Perform any other duties as may be assigned from time to time.

Knowledge, Experience and Qualifications Required

• Bachelor's degree in Business, Insurance, Finance, Marketing or another relevant business-related field.
• Professional qualification in Insurance such as ACII, IIK or equivalent recognized insurance qualification.
• 2–4 years' relevant experience in the insurance industry, preferably in General Insurance sales, business development or intermediary relationship management.

Technical/ Functional Competencies

• Strong understanding of GI products, coverage, exclusions, policy terms and market practices.
• Demonstrated expertise in building and maintaining productive relationships with IFAs to grow and retain business.
• Strong application of sales and business development techniques to identify opportunities and achieve premium targets.
• Proficiency in managing assigned corporate business, driving portfolio growth and maintaining strong retention levels.
• Sound application of risk assessment principles and underwriting guidelines within delegated authority.
• Effective negotiation and influencing skills to engage IFAs and clients and convert business opportunities.

• Secure new corporate General Insurance business through Independent Financial Advisors (IFAs).
• Grow and retain existing corporate General Insurance business in line with set objectives and portfolio targets.
• Develop and maintain productive relationships with IFAs to maximise business opportunities and strengthen business retention.
• Provide excellent customer service to IFAs and clients and ensure timely resolution of service issues and complaints.
• Proactively manage corporate business renewals to maximise retention and minimise business loss.
• Forward proposal forms, risk information and other relevant documentation to Underwriting for timely processing.
• Follow up premium collections and support resolution of outstanding premium and receivables issues.
• Undertake initial risk assessment in accordance with approved underwriting guidelines and delegated authority requirements.
• Respond to IFA and client enquiries and coordinate timely resolution of policy, claims and commission-related matters.
• Recruit, onboard and activate new IFAs in line with business development objectives.
• Drive conversion and activation of IFAs to increase the placement of corporate General Insurance business.
• Execute market and IFA-specific business development initiatives to achieve assigned premium and growth objectives.
• Conduct General Insurance product and process training for IFAs and submit training schedules and reports as required.
• Promote authorised incentive schemes and other approved initiatives to drive new business and strengthen IFA engagement.
• Develop strategic relationships with key IFAs to increase business support, market penetration and portfolio growth.
• Monitor market developments, competitor activity and IFA trends and share relevant market intelligence with the supervisor.
• Prepare and submit daily, weekly and other business performance reports as required.
• Work closely with Underwriting, Claims, Finance, Branches and other relevant functions to facilitate seamless service delivery and achievement of business objectives.
• Perform any other duties as may be assigned from time to time.

• Strong understanding of GI products, coverage, exclusions, policy terms and market practices.
• Demonstrated expertise in building and maintaining productive relationships with IFAs to grow and retain business.
• Strong application of sales and business development techniques to identify opportunities and achieve premium targets.
• Proficiency in managing assigned corporate business, driving portfolio growth and maintaining strong retention levels.
• Sound application of risk assessment principles and underwriting guidelines within delegated authority.
• Effective negotiation and influencing skills to engage IFAs and clients and convert business opportunities.

• Bachelor's degree in Business, Insurance, Finance, Marketing or another relevant business-related field.
• Professional qualification in Insurance such as ACII, IIK or equivalent recognized insurance qualification.