Background information about the job or company (e.g., role context, company overview)

Procurement Jobs. Sun King Jobs

Responsibilities or duties

Shop & Field Operations

• Oversee operational delivery for retail shops and field inventory processes across the country within defined SLAs.
• Ensure healthy inventory availability and replenishment across the field network, targeting >90% stock availability with 98%), reconciliation processes, and inventory visibility across operational systems (ERP & CRM).
• Ensure compliance with FIFO inventory management concepts across all field locations and minimize aging inventory (360 days)
• Coordinate regular inventory validations, audits, reconciliations, and corrective action tracking.

Reverse Logistics & Operational Controls

• Coordinate reverse logistics processes for serialized and unserialized inventory across the field network.
• Ensure timely receipt confirmation and visibility of inventory returns into warehouse systems (target 99% accuracy).
• Drive improvements in reverse logistics turnaround time, cost optimization, visibility, and process compliance.

ERP / CRM Systems Governance

• Drive operational governance and stabilization of ERP (SAP), In-house CRM, and related operational systems for field operations.
• Work closely with Data evaluation teams, Sales & Marketing, Risk, Training and Operations teams to identify and resolve process gaps affecting field operations.
• Steer User Acceptance Testing (UAT) for system changes and ensure data integrity.

Strategic Planning & Continuous Improvement

• Steer annual field operations strategy development and execution, targeting efficiency gains.
• Drive process optimization, digital transformation, and operational innovation initiatives.
• Identify operational risks and implement controls to protect inventory integrity and compliance.

Operational/Performance Evaluation & Reporting

• Develop and maintain operational dashboards and reports for field inventory, replenishment, service levels, and operational performance tracking.
• Generate regular operational performance reports for management review with insights and recommended actions..
• Use data evaluation to identify improvement opportunities and drive continuous improvement

Team Management & Capability Development

• Guide a team of >25 reports across inventory control, operations coordination, and administrative assistance
• Drive structured performance management, coaching, capability development, and succession planning
• Foster accountability, ownership, and high-engagement culture across field operational structures.
• Any other duties as may be assigned.

Qualifications or requirements (e.g., education, skills)

Qualifications

• Hold a bachelor’s degree in Supply Chain Management, Procurement & Logistics, Business Administration, Operations Management, or related field. A master’s degree is an added advantage.
• Have a minimum of 8 years’ experience in operations, retail operations, field inventory management, or supply chain management at a senior level.
• Demonstrate strong comprehension of inventory governance, replenishment processes, reverse logistics, and operational controls.
• Have hands-on experience working with a combination of robust ERPs, CRMs, and operational reporting systems.
• Demonstrate advanced evaluation and problem-solving skills.
• Have strong people management and stakeholder management capability.
• Are able to work remotely under minimal supervision

Experience needed

Minimum of 8 years’ experience in operations, retail operations, field inventory management, or supply chain management at a senior level.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Country: Kenya

• Oversee operational delivery for retail shops and field inventory processes across the country within defined SLAs.
• Ensure healthy inventory availability and replenishment across the field network, targeting >90% stock availability with 98%), reconciliation processes, and inventory visibility across operational systems (ERP & CRM).
• Ensure compliance with FIFO inventory management concepts across all field locations and minimize aging inventory (360 days)
• Coordinate regular inventory validations, audits, reconciliations, and corrective action tracking.
• Coordinate reverse logistics processes for serialized and unserialized inventory across the field network.
• Ensure timely receipt confirmation and visibility of inventory returns into warehouse systems (target 99% accuracy).
• Drive improvements in reverse logistics turnaround time, cost optimization, visibility, and process compliance.
• Drive operational governance and stabilization of ERP (SAP), In-house CRM, and related operational systems for field operations.
• Work closely with Data evaluation teams, Sales & Marketing, Risk, Training and Operations teams to identify and resolve process gaps affecting field operations.
• Steer User Acceptance Testing (UAT) for system changes and ensure data integrity.
• Steer annual field operations strategy development and execution, targeting efficiency gains.
• Drive process optimization, digital transformation, and operational innovation initiatives.
• Identify operational risks and implement controls to protect inventory integrity and compliance.
• Develop and maintain operational dashboards and reports for field inventory, replenishment, service levels, and operational performance tracking.
• Generate regular operational performance reports for management review with insights and recommended actions..
• Use data evaluation to identify improvement opportunities and drive continuous improvement
• Guide a team of >25 reports across inventory control, operations coordination, and administrative assistance
• Drive structured performance management, coaching, capability development, and succession planning
• Foster accountability, ownership, and high-engagement culture across field operational structures.
• Any other duties as may be assigned.

• Inventory governance
• Replenishment processes
• Reverse logistics
• Operational controls
• ERP systems
• CRM systems
• Operational reporting systems
• Evaluation and problem-solving skills
• People management
• Stakeholder management

• Bachelor’s degree in Supply Chain Management, Procurement & Logistics, Business Administration, Operations Management, or related field.
• Master’s degree is an added advantage.
• Minimum of 8 years’ experience in operations, retail operations, field inventory management, or supply chain management at a senior level.
• Strong comprehension of inventory governance, replenishment processes, reverse logistics, and operational controls.
• Hands-on experience working with a combination of robust ERPs, CRMs, and operational reporting systems.
• Advanced evaluation and problem-solving skills.
• Strong people management and stakeholder management capability.
• Ability to work remotely under minimal supervision.