Background information about the job or company (e.g., role context, company overview)

Qona Sacco is seeking to recruit a results-driven and highly organized Credit Assistant – Collections to join our Credit Department.

The successful candidate will be responsible for monitoring the loan portfolio, ensuring timely recoveries of delinquent loans, and implementing effective collection strategies to minimize non-performing loans.

Responsibilities or duties

Loan Recovery and Collections

• Ensure prompt collection of all monies due to the Sacco, including monthly deposits, shares, children’s account contributions, loan repayments, and interest recoveries.
• Institute recovery measures for delinquent loans and facilitate the realization of available guarantees and securities.
• Coordinate with debt collectors and monitor the performance of accounts under recovery.
• Negotiate payment arrangements and repayment plans with members who have delinquent loans.
• Prepare and issue notices to guarantors of delinquent loans.
• Conduct regular follow-up on non-performing and at-risk accounts to prevent loan deterioration.
• Undertake field visits to members in default as part of recovery efforts.
• Liaise with the Cooperative Tribunal on matters relating to delinquent loans.

Credit Reporting and Administration

• Prepare and submit credit reports, including monthly loan reports, loans and shares listings, and defaulters’ reports.
• Ensure timely collection and reconciliation of remittances from corporate organizations.
• Prepare and issue Credit Reference Bureau (CRB) notification letters to members.
• Conduct regular CRB pre-listing and listing of delinquent accounts in compliance with applicable regulations.

Standing Order Administration

• Receive, verify, and process internal standing orders.
• Follow up on bounced standing orders and initiate corrective action.
• Review and update standing order records in the system as necessary.

Customer Service

• Provide financial advisory services and educate members on savings, responsible borrowing, and prompt loan repayment.
• Ensure efficient flow of information to and from members and other stakeholders.
• Respond to routine inquiries received via phone calls, emails, and other communication channels within agreed turnaround times.
• Escalate and direct member queries to relevant officers and ensure timely feedback.
• Promote and uphold the Sacco’s core values of Authenticity, Disruption, Presence and Progression.

Qualifications or requirements (e.g., education, skills)

Qualifications

• Bachelor’s degree in commerce, Business Administration, Finance, or a related field.
• Relevant professional qualifications will be an added advantage.

Experience needed

• Minimum of two (2) years’ experience in the financial sector, preferably within a Sacco environment.
• At least one (1) year of experience in debt collection and loan recoveries.

Key Competencies

• Excellent negotiation, interpersonal, and communication skills.
• Strong analytical, planning, and monitoring abilities.
• Ability to work effectively under pressure and meet strict targets and deadlines.
• Proficiency in computer applications and credit management systems.
• Self-driven, proactive, and results-oriented.
• High levels of integrity, professionalism, and customer focus.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Due to the numerous numbers of applications received, only short-listed candidates will be contacted.

• Ensure prompt collection of all monies due to the Sacco, including monthly deposits, shares, children’s account contributions, loan repayments, and interest recoveries.
• Institute recovery measures for delinquent loans and facilitate the realization of available guarantees and securities.
• Coordinate with debt collectors and monitor the performance of accounts under recovery.
• Negotiate payment arrangements and repayment plans with members who have delinquent loans.
• Prepare and issue notices to guarantors of delinquent loans.
• Conduct regular follow-up on non-performing and at-risk accounts to prevent loan deterioration.
• Undertake field visits to members in default as part of recovery efforts.
• Liaise with the Cooperative Tribunal on matters relating to delinquent loans.
• Prepare and submit credit reports, including monthly loan reports, loans and shares listings, and defaulters’ reports.
• Ensure timely collection and reconciliation of remittances from corporate organizations.
• Prepare and issue Credit Reference Bureau (CRB) notification letters to members.
• Conduct regular CRB pre-listing and listing of delinquent accounts in compliance with applicable regulations.
• Receive, verify, and process internal standing orders.
• Follow up on bounced standing orders and initiate corrective action.
• Review and update standing order records in the system as necessary.
• Provide financial advisory services and educate members on savings, responsible borrowing, and prompt loan repayment.
• Ensure efficient flow of information to and from members and other stakeholders.
• Respond to routine inquiries received via phone calls, emails, and other communication channels within agreed turnaround times.
• Escalate and direct member queries to relevant officers and ensure timely feedback.
• Promote and uphold the Sacco’s core values of Authenticity, Disruption, Presence and Progression.

• Excellent negotiation, interpersonal, and communication skills.
• Strong analytical, planning, and monitoring abilities.
• Ability to work effectively under pressure and meet strict targets and deadlines.
• Proficiency in computer applications and credit management systems.
• Self-driven, proactive, and results-oriented.
• High levels of integrity, professionalism, and customer focus.

• Bachelor’s degree in commerce, Business Administration, Finance, or a related field.
• Relevant professional qualifications will be an added advantage.