Background

Accurex Consultants, being founded in 1998, is a Management Consulting center with a highly qualified team of dedicated management & human resource experts. We are the one stop Centre for all of your management and Human Resource needs.

Purpose of the Role

• Improve collection of outstanding balances.
• Reduce overdue customer and tenant accounts.
• Maintain consistent follow-up on receivables.
• Support healthy company cash flow.
• Maintain accurate records of collection activities.
• Build professional relationships with customers and tenants while pursuing payment.

Duties and Responsibilities

Debt Collection

• Contact customers and tenants with outstanding balances.
• Follow up through calls, emails, messages, and other approved communication channels.
• Communicate outstanding balances and payment due dates.
• Request payment commitments from overdue customers.
• Follow up on agreed payment dates.
• Escalate difficult or long-outstanding accounts.

Account Monitoring

• Review daily and weekly outstanding-account lists.
• Monitor ageing reports and prioritize accounts for follow-up.
• Update customer payment and collection records.
• Identify disputed balances and coordinate their resolution.
• Ensure payments are accurately reflected in customer accounts.

Payment Plans & Recovery

• Discuss payment arrangements with customers within approved company guidelines.
• Record agreed payment plans and commitments.
• Monitor compliance with payment arrangements.
• Escalate broken payment commitments.
• Support recovery of long-outstanding accounts.

Reporting

• Prepare daily and weekly collection updates.
• Maintain collection trackers.
• Report amounts collected, outstanding balances, and overdue accounts.
• Track individual collection performance against targets.
• Provide feedback on challenges affecting collections.

Customer Communication

• Maintain professional and respectful communication with customers.
• Respond to payment-related enquiries.
• Coordinate with Finance and Property Management to resolve account issues.
• Maintain confidentiality of customer information.

Qualifications

Diploma or Bachelor's Degree in Finance, Accounting, Business Administration, Commerce, or related field.

Experience

• 1–3 years' experience in debt collection, credit control, accounts receivable, or customer-facing finance roles.
• Experience in real estate, property management, banking, SACCO, or financial services is an added advantage.

• Contact customers and tenants with outstanding balances.
• Follow up through calls, emails, messages, and other approved communication channels.
• Communicate outstanding balances and payment due dates.
• Request payment commitments from overdue customers.
• Follow up on agreed payment dates.
• Escalate difficult or long-outstanding accounts.
• Review daily and weekly outstanding-account lists.
• Monitor ageing reports and prioritize accounts for follow-up.
• Update customer payment and collection records.
• Identify disputed balances and coordinate their resolution.
• Ensure payments are accurately reflected in customer accounts.
• Discuss payment arrangements with customers within approved company guidelines.
• Record agreed payment plans and commitments.
• Monitor compliance with payment arrangements.
• Escalate broken payment commitments.
• Support recovery of long-outstanding accounts.
• Prepare daily and weekly collection updates.
• Maintain collection trackers.
• Report amounts collected, outstanding balances, and overdue accounts.
• Track individual collection performance against targets.
• Provide feedback on challenges affecting collections.
• Maintain professional and respectful communication with customers.
• Respond to payment-related enquiries.
• Coordinate with Finance and Property Management to resolve account issues.
• Maintain confidentiality of customer information.

• Diploma or Bachelor's Degree in Finance, Accounting, Business Administration, Commerce, or related field.