Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

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Credit Control Assistant

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

1 - 2 years

Location

Nairobi

Job Field

Finance / Accounting / Audit

Key Responsibilities

Accounts Receivable Management

• Assist in monitoring and following up on outstanding customer accounts in line with company credit policies.
• Prepare and send customer statements, reminders, and collection letters.
• Record and allocate customer payments to the appropriate accounts in the accounting system.

Credit Administration

• Verify credit applications and maintain up-to-date records of customer credit information.
• Assist in the preparation of credit reports and risk assessments for new and existing customers.
• Support the review of customer credit limits and report any variances to the Credit Manager.

Debt Collection

• Liaise with clients to resolve payment issues or disputes promptly and professionally.
• Maintain a follow-up schedule for overdue accounts, escalating persistent issues to the Credit Manager.
• Assist in preparing monthly aged debt reports.

Reconciliation & Reporting

• Reconcile customer accounts regularly to ensure accuracy of balances.
• Assist in producing weekly and monthly collection performance reports.
• Maintain accurate filing of all correspondence and documentation relating to credit control.

Compliance & Internal Controls

• Ensure all credit control activities comply with company policies and relevant regulations.
• Work closely with the Sales and Reservations teams to prevent credit issues before they arise.
• Support the Finance team during audits by providing necessary credit documentation.

Qualifications

• Diploma/Degree in Finance, Accounting, or a related field.
• 1–2 years’ experience in credit control, accounts receivable, or finance administration (preferably in hospitality or service industry).
• Proficiency in MS Office (especially Excel) and accounting software (e.g., Opera, SAP, Sun Systems,sage).
• Knowledge of credit control principles and practices.

• Assist in monitoring and following up on outstanding customer accounts in line with company credit policies.
• Prepare and send customer statements, reminders, and collection letters.
• Record and allocate customer payments to the appropriate accounts in the accounting system.
• Verify credit applications and maintain up-to-date records of customer credit information.
• Assist in the preparation of credit reports and risk assessments for new and existing customers.
• Support the review of customer credit limits and report any variances to the Credit Manager.
• Liaise with clients to resolve payment issues or disputes promptly and professionally.
• Maintain a follow-up schedule for overdue accounts, escalating persistent issues to the Credit Manager.
• Assist in preparing monthly aged debt reports.
• Reconcile customer accounts regularly to ensure accuracy of balances.
• Assist in producing weekly and monthly collection performance reports.
• Maintain accurate filing of all correspondence and documentation relating to credit control.
• Ensure all credit control activities comply with company policies and relevant regulations.
• Work closely with the Sales and Reservations teams to prevent credit issues before they arise.
• Support the Finance team during audits by providing necessary credit documentation.

• Proficiency in MS Office (especially Excel)
• Proficiency in accounting software (e.g., Opera, SAP, Sun Systems,sage)
• Knowledge of credit control principles and practices

• Diploma/Degree in Finance, Accounting, or a related field.
• 1–2 years’ experience in credit control, accounts receivable, or finance administration (preferably in hospitality or service industry).