Background

The Credit Control Officer is responsible for managing the hospital’s credit control and accounts receivable processes to ensure timely collection of outstanding payments, effective debtor management, and healthy cash flow. The role collaborates with patients, insurance providers, corporate clients, and internal departments to minimize overdue accounts, resolve payment issues, and support the hospital’s financial sustainability.

Responsibilities

Credit Control and Collections

• Monitor and manage outstanding debtor accounts.
• Ensure timely collection of outstanding payments.
• Follow up with patients, insurance providers, corporate clients, and other debtors regarding overdue accounts.
• Prepare and issue account statements, reminders, and collection notices.
• Escalate long-outstanding accounts and recommend recovery actions.
• Monitor collection performance and improve recovery rates.

Debtor Management

• Review credit arrangements and ensure compliance with approved credit policies.
• Monitor debtor aging reports.
• Implement strategies to reduce overdue balances.
• Maintain accurate debtor account records.
• Reconcile debtor accounts and investigate discrepancies.
• Maintain records of collections, correspondence, reconciliations, and follow-up activities.

Insurance and Client Relations

• Liaise with insurance companies regarding claims and payment delays.
• Coordinate with corporate clients to resolve account disputes.
• Resolve payment-related issues and outstanding claims.
• Maintain positive relationships while ensuring effective debt recovery.

Collaboration and Reporting

• Collaborate with billing, patient services, and finance teams to resolve account issues.
• Prepare periodic credit control and collections reports.
• Support continuous improvement of credit management processes.
• Recommend process improvements to enhance collection performance.

Requirements

Education

• Bachelor's degree in Accounting
• Bachelor's degree in Finance
• Bachelor's degree in Commerce
• Bachelor's degree in Business Administration
• Bachelor's degree in a related field
• CPA Part II
• Equivalent accounting qualification

Experience

• Minimum 3 years of experience in credit control, accounts receivable, debt collection, financial administration, debtor management, account reconciliation, or collections management.
• Experience in the healthcare, hospital, insurance, or financial services industry is preferred.
• Experience in medical billing or insurance claims management is a plus.

Technical Skills

• Credit control
• Accounts receivable
• Debt collection
• Debtor management
• Account reconciliation
• Financial reporting
• Debtor aging analysis
• Medical billing
• Insurance claims management
• Microsoft Excel
• Microsoft Office Suite
• Computerized accounting systems
• Financial record management

Soft Skills

• Written communication
• Verbal communication
• Negotiation
• Relationship management
• Analytical thinking
• Problem solving
• Organizational skills
• Time management
• Attention to detail
• Accuracy
• Confidentiality
• Ability to work independently
• Target orientation
• Professionalism
• Integrity
• Accountability

Expected Outcomes

• Reduced debtor aging and improved collection performance.
• Timely recovery of outstanding payments and improved cash flow.
• Accurate and up-to-date debtor records and reconciliations.
• Prompt resolution of account disputes and payment-related issues.
• Improved compliance with hospital credit policies and procedures.
• Accurate and timely credit control reporting.
• Strong working relationships with patients, insurers, and corporate clients while maintaining effective collection practices.

• Monitor and manage outstanding debtor accounts.
• Ensure timely collection of outstanding payments.
• Follow up with patients, insurance providers, corporate clients, and other debtors regarding overdue accounts.
• Prepare and issue account statements, reminders, and collection notices.
• Escalate long-outstanding accounts and recommend recovery actions.
• Monitor collection performance and improve recovery rates.
• Review credit arrangements and ensure compliance with approved credit policies.
• Monitor debtor aging reports.
• Implement strategies to reduce overdue balances.
• Maintain accurate debtor account records.
• Reconcile debtor accounts and investigate discrepancies.
• Maintain records of collections, correspondence, reconciliations, and follow-up activities.
• Liaise with insurance companies regarding claims and payment delays.
• Coordinate with corporate clients to resolve account disputes.
• Resolve payment-related issues and outstanding claims.
• Maintain positive relationships while ensuring effective debt recovery.
• Collaborate with billing, patient services, and finance teams to resolve account issues.
• Prepare periodic credit control and collections reports.
• Support continuous improvement of credit management processes.
• Recommend process improvements to enhance collection performance.

• Credit control
• Accounts receivable
• Debt collection
• Debtor management
• Account reconciliation
• Financial reporting
• Debtor aging analysis
• Medical billing
• Insurance claims management
• Microsoft Excel
• Microsoft Office Suite
• Computerized accounting systems
• Financial record management
• Written communication
• Verbal communication
• Negotiation
• Relationship management
• Analytical thinking
• Problem solving
• Organizational skills
• Time management
• Attention to detail
• Accuracy
• Confidentiality
• Ability to work independently
• Target orientation
• Professionalism
• Integrity
• Accountability

• Bachelor's degree in Accounting
• Bachelor's degree in Finance
• Bachelor's degree in Commerce
• Bachelor's degree in Business Administration
• Bachelor's degree in a related field
• CPA Part II
• Equivalent accounting qualification