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• Support the preparation of weekly and monthly global Credit Performance reports.
• Identify emerging performance gaps and trends and flag areas requiring management attention.
• Support deep-dive analysis of underperforming markets, products, cohorts and customer segments.
• Develop performance trackers and dashboards in collaboration with BI.
• Support the Senior Manager in coordinating the rollout of global Credit initiatives across OpCos.
• Maintain project plans, timelines, action trackers and implementation milestones.
• Follow up with relevant stakeholders to ensure actions and deliverables are completed on time.
• Track initiative performance against agreed objectives and document outcomes.
• Support pilots and experiments by coordinating test cohorts, data requirements and performance readouts.
• Escalate project risks, delays & dependencies to Credit Operations Senior Manager.
• Act as a coordination point between Global Credit, OpCo Credit Managers and relevant customer-facing teams.
• Support regular follow-ups with Commercial, CX, Aftersales and Field Collections teams on Credit initiatives.
• Coordinate collection and performance improvement actions across markets.
• Support preparation of materials for Credit reviews, leadership meetings and Credit Circles.
• Ensure agreed actions from global and OpCo Credit reviews are tracked through to completion.
• Oversee all fraud management processes across OpCos, with clear reporting lines & escalations.
• Support the development and updating of Credit SOPs, process documents, playbooks and training materials.
• Maintain a central repository of Credit Operations best practices, lessons learned and implementation materials.
• Document successful pilots and initiatives for potential replication across other OpCos.
• Support the standardisation of Credit processes and operating practices across markets.
• Work with the Credit Operations Senior Manager and Training teams to coordinate training requirements for new Credit initiatives.
• Support the development of training materials, FAQs, communication packs and implementation guides.
• Track training completion and readiness across OpCos.
• Capture feedback from field teams and incorporate relevant learnings into future initiatives.
• Support requirements gathering for Credit-related Technology and BI enhancements.
• Coordinate UAT activities and track issues through resolution.
• Work with BI teams to validate Credit reports, dashboards and automated metrics.
• Support the rollout and adoption of new Credit tools and digital workflows.
• Ensure relevant performance information is available and accessible to the appropriate teams.
• Support preparation of weekly, monthly and quarterly Credit performance updates.
• Prepare charts, scorecards and executive summaries highlighting key trends, risks and opportunities.
• Support preparation of presentations for Exec, Board and Senior Leadership discussions.
• Ensure reporting is accurate, timely and aligned with agreed Credit definitions and KPIs.

• Strong analytical and problem-solving skills.
• Strong Google Sheets skills and familiarity with data visualization tools.
• Experience working with BI/data teams and interpreting performance dashboards.
• Strong project coordination and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with cross-functional and geographically distributed teams.
• Strong attention to detail and ability to manage multiple priorities.
• Self-driven, proactive and comfortable working with limited supervision.
• Ability to translate data into practical operational insights and actions.

• Bachelor's degree in Finance, Business Administration, Economics, Statistics, Accounting, Credit or a related field. Credit Certifications are a strong plus