Customer Care Agent
2025-11-13T08:03:35+00:00
Mogo Kenya Ltd
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_4743/logo/Mogo%20Kenya%20Ltd.png
https://www.mogo.co.ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Financial Services
Customer Service, Hospitality
2025-11-28T17:00:00+00:00
Kenya
8
MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility.
Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.
Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark.
Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months. Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee.
MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal.
Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya.
Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process.
Customer Interaction: Respond promptly to customer inquiries via phone, email, live chat, and social media. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain a positive, empathetic, and professional attitude toward customers always. · Application Leads Generation: All inquiries received by the agent and the application details shared by the agent must be Problem Resolution: Identify and assess customers' needs to achieve satisfaction. Troubleshoot and resolve customer issues accurately and efficiently. Take the extra mile to engage customers: Go beyond the basic requirements to make sure the customer has a positive experience, which could include personalized follow-ups, special offers, or simply making the interaction more pleasant. o Identify and assess customers’ needs to achieve satisfaction: Listen to the customer’s concerns, ask probing questions, and determine the best solution to meet their needs. o Build sustainable relationships and trust with customer accounts through open and interactive communication: Engage with customers in a way that builds long-term relationships, ensuring they feel valued and understood. Escalate unresolved issues to the appropriate departments or management. Product Knowledge: Develop a deep understanding of the company’s products and services. Stay updated with product changes and enhancements to provide accurate information
Excellent communication and interpersonal skills. (Both English and Kiswahili) Strong problem-solving abilities and attention to detail. Proficiency in using customer service software, databases, and tools. Ability to handle stressful situations and difficult customers with patience and professionalism. Good organizational and time management skills. Speed. Good typing skills
Education: High school diploma or equivalent; a college degree is preferred. Experience: Previous customer service experience is preferred. Ability to work flexible hours, including evenings, weekends, and holidays if needed. Familiarity with CRM systems and practices. Physical Requirements: Ability to sit for extended periods while using a computer. Ability to work with headphones for extended time periods Work Environment: This job operates in a professional office environment. Remote work may be an option depending on company policies.
JOB-691590d779874
Vacancy title:
Customer Care Agent
[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service, Hospitality]
Jobs at:
Mogo Kenya Ltd
Deadline of this Job:
Friday, November 28 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Thursday, November 13 2025, Base Salary: Not Disclosed
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JOB DETAILS:
MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility.
Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.
Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark.
Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months. Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee.
MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal.
Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya.
Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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