Vacancy title:
Customer Care Assistant II - WRA Grade 9

[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Customer Service, Admin & Office, Communications & Writing, Civil & Government]

Jobs at:
Water Resources Authority

Deadline of this Job:
Monday, June 1 2026

Duty Station:
NHIF Building, 9th Floor Wing B, Ragati Road | Nairobi | kenya

Summary
Date Posted: Monday, May 25 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Job summary

This will be the entry and training grade for diploma holders in this cadre. An officer at this level will work under supervision of a senior officer.

Customer Care Function

The cadre is responsible for managing internal and external communication, enhance brand reputation and engage stakeholders ensuring consistent communication aligned with the Authority’s goals and values.

Duties and Responsibilities will entail:

• Receiving, guiding and directing visitors;
• Responding to customer inquiries in a timely and accurate manner;
• Maintaining office security by following safety procedures and controlling access via the reception desk;
• Maintaining visitors register and issuing of visitors passes;
• Operating the switch board and reporting any telecommunication faults;
• Recording customer feedback; and
• Receiving and recording customer complaints;
• Observing tidiness at the reception area with all necessary stationery and material; and
• Keeping an updated record of customer needs, concerns, and questions.

Job Specifications

For appointment to this grade, the candidate must have:

• Served a minimum of three (3) years cumulative relevant work experience at the grade of Customer Care Assistant III or in a comparable position;
• Diploma in any of the following disciplines: Communications, Journalism, Public Relations, Customer Care or an equivalent qualification from a recognized institution; and
• Proficiency in computer applications.

Compliance with Chapter six of the Constitution of Kenya 2010

The Authority shall require successful candidates offered employment to comply with Chapter Six of the Constitution of Kenya, 2010 by submitting valid clearance certificates from the relevant institutions as listed below:

• Kenya Revenue Authority (KRA)
• Higher Education Loans Board (HELB)
• Ethics and Anti-Corruption Commission
• Directorate of Criminal Investigations (DCI)
• Credit Reference Bureau (CRB)

WRA is an equal opportunity employer committed to diversity and gender equality. People living with disabilities are encouraged to apply. Applications without relevant qualifications will not be considered. Any form of canvassing shall lead to automatic disqualification. Only shortlisted candidates shall be contacted

Work Hours: 8

Experience in Months: 36

Level of Education: associate degree

Job application procedure
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Candidates who meet the requirements for each of the positions should fill and submit the application form online in a typed format to be received on or before 1st June 2026. Hard copy application forms can be dropped at our offices in NHIF Building, 9th floor, Records Office. To apply download, fill and send the employment application form 

Applications should be addressed to

The Chief Executive Officer

Water Resources Authority

NHIF Building, 9^th Floor Wing B, Ragati Road

P. O. Box 45250-00100,

NAIROBI

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