Vacancy title:
Customer Care Assistant II

[Type: FULL_TIME, Industry: Construction, Category: Customer Service, Admin & Office, Civil & Government]

Jobs at:
Affordable Housing Board (AHB)

Deadline of this Job:
Tuesday, March 17 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Wednesday, March 4 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background information about the job or company

The right to housing is embedded in the Constitution of Kenya, which provides that every person has the right to accessible and adequate housing. With Kenya’s growing economy and one of the fastest-growing urbanisation rates in the continent, the demand for housing has never been greater. The Affordable Housing Board is established under the Affordable Ho...

Responsibilities or duties

The duties and responsibilities of a Customer Care Assistant II will entail:

• Receiving and responding to customer inquiries on housing allocation, tenant purchase schemes, estate management, and housing fund services, ensuring courteous handling and basic resolution;
• Recording, updating, and maintaining customer service logs, inquiries, and complaints in the Board’s service desk/database;
• Directing customers to appropriate officers or departments for specialized assistance;
• Assisting in organizing customer service counters, call centers, and help desks for smooth operations;
• Supporting the administration of customer satisfaction surveys by distributing questionnaires and collecting responses;
• Participating in sensitization forums, exhibitions, and public awareness events under supervision;
• Assisting in monitoring service delivery by recording wait times, complaint resolution rates, and client feedback; and
• Providing front-desk reception duties, including welcoming clients, directing visitors, and handling inquiries courteously.

Qualifications or requirements

For appointment to this level, a candidate must have:

• Cumulative service period of three (3) years’ work experience at the grade of Customer Care Assistant III or in a comparable position.
• Diploma in any of the following disciplines: Customer Service, Public Relations, International Relations and Diplomacy, Communication Management, Front Office, or equivalent qualification from a recognized institution;
• Proficiency in Computer applications; and
• Shown merit and ability as reflected in work performance and results.

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested and eligible candidates may access the detailed job description, specifications and experience required for the position from the AHB’s Website https://affordablehousingboard.go.ke or www.acalconsulting.co.ke/Careers. Candidates should submit their applications including the cover letter, copy of National ID, copies of academic and professional certificates, testimonials and detailed CV, indicating current position, qualifications, working experience, names of three (3) professional referees, current remuneration and daytime telephone.

Applicants MUST submit their completed application quoting the job reference “Chief Executive Officer- AHB Grade 1” and include the required attachments via ONLY to () addressed to;

THE BOARD CHAIRMAN,

AFFORDABLE HOUSING BOARD (AHB),

P.O BOX 27521- 00100,

NAIROBI.

The subject of the shall read “CHIEF EXECUTIVE OFFICER” and applications should be received at the above  address by 10th March 2026, 5p.m E.A.T

Application Link:Click Here to Apply Now

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