Job Summary:

Brites Management Services is seeking a customer-focused and experienced Customer Care / Call Center Representative to handle customer inquiries, provide product information, and ensure a positive customer experience. The ideal candidate will possess excellent communication skills and a strong commitment to customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls and inquiries.
• Provide product information and resolve customer complaints.
• Process orders and track deliveries.
• Maintain accurate customer records and documentation.
• Ensure high levels of customer satisfaction and retention.
• Collaborate with internal teams to resolve customer issues.
• Meet performance targets and KPIs.

Qualifications & Experience:

• Diploma or Degree in Business Administration, Marketing, Sales, Customer Service, or a related field.
• Over 2 years of experience in a call center, telesales, or customer service role.
• Experience in FMCG, retail, manufacturing, or distribution is an added advantage.
• Proficiency in MS Office; CRM or ERP experience is required.
• Excellent communication, negotiation, and problem-solving skills.
• Customer-focused and results-oriented.

• Handle inbound and outbound customer calls and inquiries.
• Provide product information and resolve customer complaints.
• Process orders and track deliveries.
• Maintain accurate customer records and documentation.
• Ensure high levels of customer satisfaction and retention.
• Collaborate with internal teams to resolve customer issues.
• Meet performance targets and KPIs.

• Excellent communication skills
• Strong commitment to customer satisfaction
• Negotiation skills
• Problem-solving skills
• Customer-focused
• Results-oriented

• Diploma or Degree in Business Administration, Marketing, Sales, Customer Service, or a related field.
• Over 2 years of experience in a call center, telesales, or customer service role.
• Experience in FMCG, retail, manufacturing, or distribution is an added advantage.
• Proficiency in MS Office; CRM or ERP experience is required.