Customer Care & Debt Collections Officer job at Pezesha
Website :
54 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Customer Care & Debt Collections Officer

[ Type: FULL TIME , Industry: Finance , Category: Accounting & Finance ]

Jobs at:

Pezesha

Deadline of this Job:
20 December 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Tuesday, December 06, 2022 , Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Pezesha
Pezesha jobs in Kenya

JOB DETAILS:

Primary Responsibilities:
• Owning the delinquent portfolio assigned to you, including constant management and follow-ups of repayments.
• Able to respond to caller concerns and difficulties with a sense of empathy and understanding, but also able to firmly request that each borrower make his or her due payment or make some arrangements to begin paying off the delinquent account.
• Keeping our databases, dashboards and spreadsheets up-to-date with the status of the loan records.
• Being the bridge between the customer and Pezesha by seeking feedback from the customer and suggesting product and process improvements.

Skills, Qualifications and Experiences:
• At least 1 year of work experience in the collections department of a lending organisation Experience in a high-growth environment preferred.
• Excellent verbal and written communication and interpersonal skills are essential.
• Must be able to set up payment plans based on information provided by the borrower.
• Flexibility towards working hours as sometimes calls and visits may need to be done on weekends.
• High level of interpersonal maturity, hardworking, and professionalism.
• Excellent time management and personal organisation.
• Team player who demonstrates a positive attitude, energy, dedication to collaboration and patience and works with the highest levels of integrity.
• Comfortable and effective in managing and communicating with team members and stakeholders based remotely or in different timezones.
• Good MS Office skills.

Work Hours: 8


Experience in Months: 12

Level of Education:
Bachelor Degree

Job application procedure

Please send your CV and Cover Letter to jobs@pezesha.com . Kindly indicate the title of the job on the subject header of the email (REF 2022: COLLECTIONS OFFICER). The applicants who do not indicate


All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Accounting/ Finance jobs in Kenya
Job Type: Full-time
Deadline of this Job: 20 December 2022
Duty Station: Nairobi
Posted: 07-12-2022
No of Jobs: 1
Start Publishing: 06-12-2022
Stop Publishing (Put date of 2030): 06-12-2066
Apply Now

Notification Board:

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.