Vacancy title:
Customer Care Officer

[Type: FULL_TIME, Industry: Education, and Training, Category: Customer Service, Admin & Office]

Jobs at:
Rift Valley Technical Training Institute(RVTTI)

Deadline of this Job:
Thursday, August 6 2026

Duty Station:
Eldoret | kenya

Summary
Date Posted: Thursday, July 23 2026, Base Salary: Not Disclosed

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Learn more about Rift Valley Technical Training Institute(RVTTI)
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JOB DETAILS:

About the Role

We are  seeking to hire a proactive and customer-oriented Customer Care Officer. The ideal candidate will be responsible for managing customer inquiries, providing information about products and services, and ensuring customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain customer records and update information in the database.
• Escalate complex issues to the relevant departments.
• Gather customer feedback and report it to management.
• Assist with administrative tasks as needed.

Qualifications

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in MS Office and CRM software.
• Ability to multitask and manage time effectively.

Experience

• Minimum of 2 years of experience in a customer service role.

Successful candidates must satisfy the requirement of leadership and integrity as set out in Chapter Six (6) of the Constitution of Kenya and shall be required to present the following documents before being issued with an offer letter:

• Clearance from Ethics and Anti-corruption
• Tax Compliance Certificate from Kenya Revenue Authority
• Certificate of Good Conduct from the Directorate of Criminal Investigations
• Certificate of Clearance from Credit Reference Bureau
• Clearance Certificate

Additional Details

• This is a full-time position based in Eldoret.
• Competitive salary and benefits package.

Work Hours: 8

Experience in Months: 24

Level of Education: high school

Job application procedure

Interested candidates, please submit your hand written application giving details of your;

• Age
• Academic qualifications
• Professional work experience.
• Attach your CV, copies of Academic and Professional certificates, National ID/Passport, other testimonials indicating your phone number and contact address so as to reach the undersigned on or before the deadline.

Address it to:

The Chief Principal/Secretary Board of Governors
Rift Valley Technical Training Institute
P.O. Box 244-30100-ELDORET

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