Job summary

In a garage or automotive service center, as Customer Care Representative you will act primary link between vehicle owners and the technical team. Their main goal is to ensure a seamless service experience by translating complex mechanical jargon into clear, actionable information for the customers.

Min Qualification:

Diploma

Experience Level:

Mid level

Experience Length:

1 year

Job descriptions & requirements

Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams

Answer incoming calls and emails in a courteous, accurate, and timely manner

Process garage orders and quotes with a strong focus on accuracy and turnaround time.

Prepare orders for invoicing and complete invoicing as required.

Maintain strong working relationships with customers and distribution centers.

Support issue resolution related to pricing, quality, order changes, or delivery timing

Communicate customer feedback, complaints, and order updates to the appropriate departments

Maintain activity goals and productivity standards.

Provide peer support to other Customer Care team members as needed

Qualifications.

Diploma or Degree in Business related field

Minimum one (1) years of customer service experience in a garage .

Strong computer skills, including Microsoft Office

Ability to work independently and manage priorities in a remote environment.

Strong customer focus and professional communication skills

High attention to detail and commitment to order accuracy

Ability to manage multiple priorities in a fast-paced, remote setting

Problem-solving mindset with the ability to resolve customer issues efficiently

• Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams
• Answer incoming calls and emails in a courteous, accurate, and timely manner
• Process garage orders and quotes with a strong focus on accuracy and turnaround time.
• Prepare orders for invoicing and complete invoicing as required.
• Maintain strong working relationships with customers and distribution centers.
• Support issue resolution related to pricing, quality, order changes, or delivery timing
• Communicate customer feedback, complaints, and order updates to the appropriate departments
• Maintain activity goals and productivity standards.
• Provide peer support to other Customer Care team members as needed

• Strong computer skills, including Microsoft Office
• Ability to work independently and manage priorities in a remote environment.
• Strong customer focus and professional communication skills
• High attention to detail and commitment to order accuracy
• Ability to manage multiple priorities in a fast-paced, remote setting
• Problem-solving mindset with the ability to resolve customer issues efficiently

• Diploma or Degree in Business related field
• Minimum one (1) years of customer service experience in a garage.