Company Description.

Employd Staffing Solutions Ltd is a comprehensive Human Capital Consultancy firm based in Nairobi County, Kenya. Our core HR activities include Recruitment, Labour Outsourcing, Payroll Management, and Employee Trainings. We build fruitful relationships with our clients and always aim to add value to their business by improving the efficiency of their HR activities and increasing the return on their Human Capital spend.

Key Responsibilities

• Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams
• Answer incoming calls and emails in a courteous, accurate, and timely manner
• Process garage orders and quotes with a strong focus on accuracy and turnaround time.
• Prepare orders for invoicing and complete invoicing as required.
• Maintain strong working relationships with customers and distribution centers.
• Support issue resolution related to pricing, quality, order changes, or delivery timing
• Communicate customer feedback, complaints, and order updates to the appropriate departments
• Maintain activity goals and productivity standards.
• Provide peer support to other Customer Care team members as needed

Qualifications.

• Diploma or Degree in Business related field
• Minimum one (1) years of customer service experience in a garage .
• Strong computer skills, including Microsoft Office
• Ability to work independently and manage priorities in a remote environment.
• Strong customer focus and professional communication skills
• High attention to detail and commitment to order accuracy
• Ability to manage multiple priorities in a fast-paced, remote setting
• Problem-solving mindset with the ability to resolve customer issues efficiently

• Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams
• Answer incoming calls and emails in a courteous, accurate, and timely manner
• Process garage orders and quotes with a strong focus on accuracy and turnaround time.
• Prepare orders for invoicing and complete invoicing as required.
• Maintain strong working relationships with customers and distribution centers.
• Support issue resolution related to pricing, quality, order changes, or delivery timing
• Communicate customer feedback, complaints, and order updates to the appropriate departments
• Maintain activity goals and productivity standards.
• Provide peer support to other Customer Care team members as needed

• Strong computer skills, including Microsoft Office
• Strong customer focus and professional communication skills
• High attention to detail and commitment to order accuracy
• Ability to manage multiple priorities in a fast-paced, remote setting
• Problem-solving mindset with the ability to resolve customer issues efficiently

• Diploma or Degree in Business related field
• Minimum one (1) years of customer service experience in a garage .