We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.

We have more than 6 years’ experience providing fin...

Job Type Full Time
Qualification BA/BSc/HND
Experience 1 year
Location Nairobi
Job Field Customer Care, Success and Service

WHAT YOU WILL DO

• Contact customers with overdue or upcoming payments through calls, SMS and other approved communication channels.
• Recover outstanding payments by negotiating payment commitments and encouraging timely or advance repayments.
• Educate customers on device locking/unlocking, loan repayments and the use of the MOGO App.
• Handle customer inquiries, objections and complaints professionally while providing appropriate repayment solutions.
• Accurately document customer interactions, payment promises and account updates in the collection system.
• Escalate complex, disputed or high-risk accounts to the Team Leader or relevant department.
• Achieve assigned collection KPIs while maintaining high-quality customer interactions.
• Ensure compliance with company policies, debt collection regulations and ethical collection practices.

WHAT YOU NEED

• Minimum 1 year's experience in debt collection, customer service, call center operations or telesales (experience in financial services is an advantage).
• Strong communication, negotiation and customer engagement skills in English and Swahili.
• Experience using CRM platforms, collection systems and basic computer applications.
• Ability to work independently, prioritize tasks and consistently achieve collection targets.
• Strong problem-solving, objection-handling and customer service skills.
• High level of integrity, professionalism and ethical conduct.
• Ability to work under pressure in a fast-paced, target-driven environment.
• Strong organizational skills with excellent attention to detail.
• Experience in digital lending, mobile device financing or other credit-based products.
• Knowledge of debt restructuring, payment negotiations and customer retention strategies.

• Contact customers with overdue or upcoming payments through calls, SMS and other approved communication channels.
• Recover outstanding payments by negotiating payment commitments and encouraging timely or advance repayments.
• Educate customers on device locking/unlocking, loan repayments and the use of the MOGO App.
• Handle customer inquiries, objections and complaints professionally while providing appropriate repayment solutions.
• Accurately document customer interactions, payment promises and account updates in the collection system.
• Escalate complex, disputed or high-risk accounts to the Team Leader or relevant department.
• Achieve assigned collection KPIs while maintaining high-quality customer interactions.
• Ensure compliance with company policies, debt collection regulations and ethical collection practices.

• Strong communication, negotiation and customer engagement skills in English and Swahili.
• Experience using CRM platforms, collection systems and basic computer applications.
• Ability to work independently, prioritize tasks and consistently achieve collection targets.
• Strong problem-solving, objection-handling and customer service skills.
• High level of integrity, professionalism and ethical conduct.
• Ability to work under pressure in a fast-paced, target-driven environment.
• Strong organizational skills with excellent attention to detail.
• Knowledge of debt restructuring, payment negotiations and customer retention strategies.

• BA/BSc/HND.
• Minimum 1 year's experience in debt collection, customer service, call center operations or telesales (experience in financial services is an advantage).
• Experience in digital lending, mobile device financing or other credit-based products.