Vacancy title:
Customer Care and Debt Collection Agent (Smartphone Financing)

[Type: FULL_TIME, Industry: Finance, Category: Customer Service]

Jobs at:
Mogo Finance

Deadline of this Job:
Friday, July 4 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Tuesday, June 24 2025, Base Salary: Not Disclosed

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JOB DETAILS:

WHAT YOU WILL DO

• Welcome calls to new customers
• Early-stage debt collection (reminders and follow-ups)
• Ongoing customer support through call, WhatsApp, and other channels
• Assist in onboarding and training new team members as the product scales
• Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
• Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
• Collaborate with the CRM teams to improve customer interaction flows

WHAT YOU NEED

• Minimum 1 years' experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
• Strong communication skills in English and Swahili
• Experience working with CRM tools and call center systems
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
• Strong organizational skills and attention to detail

ADDED ADVANTAGE:

• Experience supporting financing or credit-based products
• Background in launching or supporting new business units

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to Mogo Finance on talent.sage.hr to apply

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