Reemio Ltd is seeking a friendly, professional, and customer-focused Customer Care & Support Officer to join our team. The successful candidate will handle customer inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities 

• Handle customer inquiries via phone, email, and social media.
• Resolve customer complaints and issues promptly.
• Provide product and service information to customers.
• Maintain accurate records of customer interactions.
• Ensure high levels of customer satisfaction.
• Collaborate with internal teams to address customer needs.

Requirements:

• Excellent communication and interpersonal skills.
• Customer-focused and problem-solving mindset.
• Previous experience in customer service or support is an added advantage.
• Proficiency in MS Office and customer service software.
• Ability to work independently and as part of a team.

Important Notes:

• Only shortlisted candidates will be contacted.
• Canvassing will lead to automatic disqualification.

• Handle customer inquiries via phone, email, and social media.
• Resolve customer complaints and issues promptly.
• Provide product and service information to customers.
• Maintain accurate records of customer interactions.
• Ensure high levels of customer satisfaction.
• Collaborate with internal teams to address customer needs.

• Excellent communication and interpersonal skills.
• Customer-focused and problem-solving mindset.
• Proficiency in MS Office and customer service software.
• Ability to work independently and as part of a team.

• Previous experience in customer service or support is an added advantage.