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Customer Experience Reliever

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

1 year

Location

Nairobi

Job Field

Customer Care, Success and Service

We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

Job Requirements

• Bachelors Degree in Communication, Public Relations, Marketing or any related course.
• Customer Service experience: 6 months-1 Year would be an added advantage .
• Proficient in Microsoft Office.

Competencies and Skills Required

• Excellent communication and presentation skills.
• Enthusiasm and Reliability
• Ability to multi-task.
• Vibrant and people oriented
• Ability to work under pressure

Job Responsibilities.

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Communicating with customers through various channels.
• Vast product knowledge.
• Ensure efficiency of the customer service process.
• Ensure customer satisfaction through the provision of professional customer support.
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Maintain a high profile in the day to day operations.
• Answer all incoming calls and redirect them or keep messages.
• Performs other related duties as assigned.

Check how your CV aligns with this job

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Communicating with customers through various channels.
• Vast product knowledge.
• Ensure efficiency of the customer service process.
• Ensure customer satisfaction through the provision of professional customer support.
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Maintain a high profile in the day to day operations.
• Answer all incoming calls and redirect them or keep messages.
• Performs other related duties as assigned.

• Excellent communication and presentation skills.
• Enthusiasm and Reliability
• Ability to multi-task.
• Vibrant and people oriented
• Ability to work under pressure
• Proficient in Microsoft Office.

• Bachelors Degree in Communication, Public Relations, Marketing or any related course.
• Customer Service experience: 6 months-1 Year would be an added advantage .