Our Vision, Our Mission, Our Strategy

Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellen...

Customer Experience Trainee

Job TypeContract

QualificationBA/BSc/HND

Experience2 years

LocationMombasa

Job FieldCustomer Care , Graduate Jobs

In this Customer Experience Trainee position

• Administer customer service plans and programs
• Provide administrative support for customer service initiatives and activities to provide superior services and enhance customer satisfaction
• Use day-to-day customer service processes and procedures in line with the standard global/ regional processes to maximize effectiveness
• Document cost of initiatives to support prioritization of spending and resource allocation
• Respond to customer inquiries, orders, service needs and complaints, or direct to sales representatives or technical/ service areas
• Highlight issues for better development and administration of call center processes and systems
• Keep self-updated on company's products and services
• Develop relationships with allocated customers

Stakeholders

• Explain facts, policies and practices related to job area
• Support and interact primarily with colleagues of own sub-function
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge

Management Responsibility

• Individual contributor without direct responsibility for leading

Now, here is what we need from you!

Education Level

• Bachelor’s Degree or equivalent experience/qualification

Experience Level

• less than 2 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

• Administer customer service plans and programs
• Provide administrative support for customer service initiatives and activities to provide superior services and enhance customer satisfaction
• Use day-to-day customer service processes and procedures in line with the standard global/ regional processes to maximize effectiveness
• Document cost of initiatives to support prioritization of spending and resource allocation
• Respond to customer inquiries, orders, service needs and complaints, or direct to sales representatives or technical/ service areas
• Highlight issues for better development and administration of call center processes and systems
• Keep self-updated on company's products and services
• Develop relationships with allocated customers
• Explain facts, policies and practices related to job area
• Support and interact primarily with colleagues of own sub-function
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge

• Customer service
• Administrative support
• Communication
• Problem-solving
• Relationship building
• Product knowledge
• Process adherence

• Bachelor’s Degree or equivalent experience/qualification