M-KOPA is a leading African fintech platform that provides affordable financial and digital products to “Every Day Earners” - the tenacious entrepreneurs who are the backbone of the continent’s economies.


Our mission is to make financing for everyday essentials accessible to everyone.

• Assist in monitoring assigned customer accounts and support efforts to keep the collection portfolio within set limits.
• Support customer contact initiatives by preparing call lists, drafting messages, and participating in supervised outreach to implement repayment schedules.
• Help provide customers with information on timely repayments and the implications of non-payment, under guidance from senior team members.
• Assist in tracking customer issues that impact loan repayments, such as accidents or insurance claims, by gathering documentation and escalating appropriately.
• Maintain accurate records of customer interactions and repayment updates in company systems (M-KOPA-net, Freshdesk).
• Support fleet driver monitoring to help ensure performance targets are met, under guidance from senior colleagues.
• Assist with routine driver-related issues and help facilitate communication with external stakeholders.
• Help identify and track customers with overdue payments and support documentation for recommended actions.
• Assist with planning and coordinating field visits for payment or asset recovery, including communication with local authorities.
• Contribute to daily and weekly reporting by compiling basic analysis on collections and recovery activities.
• Follow company policies and guidelines in all collections, asset recovery, and customer interactions while maintaining professionalism and legal compliance.

• Proven experience in collections, fleet management, or customer performance–related roles.
• Strong communication skills, particularly in handling difficult customer interactions with empathy and professionalism.
• Ability to manage field operations, including interaction with local law enforcement and community leaders.
• Proficiency in data tracking systems and reporting tools such as Excel and Freshdesk.
• High attention to detail with the ability to multitask effectively in a fast-paced environment.
• Willingness to travel and work flexible hours as operational needs require.
• Familiarity with motorbike financing, the e-mobility sector, or ride-hailing fleet operations is an added advantage.
• Understanding of, or interest in, fintech and financial inclusion is desirable.