Customer Performance Intern job at M-KOPA SOLAR
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33 Days Ago
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Customer Performance Intern
2026-02-11T06:49:35+00:00
M-KOPA SOLAR
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8090/logo/m.png
FULL_TIME
 
Nairobi, Kiambu, Kitengela, Thika
kenya
00100
Kenya
Manufacturing
Advertising & Marketing, Management
KES
 
MONTH
2026-02-25T17:00:00+00:00
 
 
8

M-KOPA is a leading African fintech platform that provides affordable financial and digital products to “Every Day Earners” - the tenacious entrepreneurs who are the backbone of the continent’s economies.


Our mission is to make financing for everyday essentials accessible to everyone.

  • Assist in monitoring assigned customer accounts and support efforts to keep the collection portfolio within set limits.
  • Support customer contact initiatives by preparing call lists, drafting messages, and participating in supervised outreach to implement repayment schedules.
  • Help provide customers with information on timely repayments and the implications of non-payment, under guidance from senior team members.
  • Assist in tracking customer issues that impact loan repayments, such as accidents or insurance claims, by gathering documentation and escalating appropriately.
  • Maintain accurate records of customer interactions and repayment updates in company systems (M-KOPA-net, Freshdesk).
  • Support fleet driver monitoring to help ensure performance targets are met, under guidance from senior colleagues.
  • Assist with routine driver-related issues and help facilitate communication with external stakeholders.
  • Help identify and track customers with overdue payments and support documentation for recommended actions.
  • Assist with planning and coordinating field visits for payment or asset recovery, including communication with local authorities.
  • Contribute to daily and weekly reporting by compiling basic analysis on collections and recovery activities.
  • Follow company policies and guidelines in all collections, asset recovery, and customer interactions while maintaining professionalism and legal compliance.
  • Proven experience in collections, fleet management, or customer performance–related roles.
  • Strong communication skills, particularly in handling difficult customer interactions with empathy and professionalism.
  • Ability to manage field operations, including interaction with local law enforcement and community leaders.
  • Proficiency in data tracking systems and reporting tools such as Excel and Freshdesk.
  • High attention to detail with the ability to multitask effectively in a fast-paced environment.
  • Willingness to travel and work flexible hours as operational needs require.
  • Familiarity with motorbike financing, the e-mobility sector, or ride-hailing fleet operations is an added advantage.
  • Understanding of, or interest in, fintech and financial inclusion is desirable.
 
bachelor degree
12
JOB-698c267f5f3dc

Vacancy title:
Customer Performance Intern

[Type: FULL_TIME, Industry: Manufacturing, Category: Advertising & Marketing, Management]

Jobs at:
M-KOPA SOLAR

Deadline of this Job:
Wednesday, February 25 2026

Duty Station:
Nairobi, Kiambu, Kitengela, Thika | kenya

Summary
Date Posted: Wednesday, February 11 2026, Base Salary: Not Disclosed

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JOB DETAILS:

M-KOPA is a leading African fintech platform that provides affordable financial and digital products to “Every Day Earners” - the tenacious entrepreneurs who are the backbone of the continent’s economies.


Our mission is to make financing for everyday essentials accessible to everyone.

 

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Send your CV and Cover Letter.

Only shortlisted applicants will be contacted.

Click here to apply: https://jobs.ashbyhq.com/M-KOPA/bfc55c18-960c-435f-a04c-ca5b604a7412?embed=js&locationId=ed2d7763-f433-4318-abeb-919068213c32

 

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Job Info
Job Category: Accounting/ Finance jobs in Kenya
Job Type: Full-time
Deadline of this Job: Wednesday, February 25 2026
Duty Station: Nairobi, Kiambu, Kitengela, Thika | kenya
Posted: 11-02-2026
No of Jobs: 1
Start Publishing: 11-02-2026
Stop Publishing (Put date of 2030): 10-10-2076
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