Background

Pekay Brothers Ltd is looking for a dynamic and customer-focused Customer Relations Officer to join our growing team. If you thrive in a fast-paced environment and enjoy creating exceptional customer experiences, this role is for you.

Job Purpose

To enhance customer satisfaction through efficient handling of client inquiries, accurate order processing, timely issue resolution, and seamless coordination between sales and logistics teams. Your contribution will strengthen long-term customer relationships and support business growth.

Qualifications & Skills

• Diploma/Degree in Business Administration, Marketing, Customer Service, or related field
• At least 2 years’ experience in customer service, front office, sales support, or FMCG
• Strong communication and interpersonal skills
• Excellent telephone etiquette
• Proficiency in MS Office; ERP/invoicing experience is an added advantage
• Ability to multitask in a fast-paced environment
• High integrity, professionalism, and attention to detail
• Strong problem-solving and customer-oriented mindset

• Serve as the primary contact for customer inquiries, orders, and support
• Process customer orders accurately and on time
• Coordinate with sales, warehouse, and delivery teams
• Follow up on orders, deliveries, and issue resolution
• Maintain up-to-date customer records and documentation
• Professionally handle and resolve customer complaints
• Build and sustain strong client relationships
• Prepare daily/weekly customer service reports
• Support debt collection when required
• Promote company products and share relevant information

• Strong communication and interpersonal skills
• Excellent telephone etiquette
• Proficiency in MS Office; ERP/invoicing experience is an added advantage
• Ability to multitask in a fast-paced environment
• High integrity, professionalism, and attention to detail
• Strong problem-solving and customer-oriented mindset

• Diploma/Degree in Business Administration, Marketing, Customer Service, or related field