Vacancy title:
Customer Retention Executive

[Type: FULL_TIME, Industry: Telecommunications, Category: Customer Service, Business Operations, Sales & Retail]

Jobs at:
Vilcom Networks Limited

Deadline of this Job:
Monday, April 27 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Friday, April 24 2026, Base Salary: Not Disclosed

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Vilcom Networks Limited jobs in Kenya

JOB DETAILS:

Vilcom Networks Limited is a telecommunications company headquartered in Nairobi, Kenya. Our mission is to deliver best-of-class communication services to our customers through fast and affordable internet access and reliable network operation

Read more about this company

Customer Retention Executive Nairobi (4 Positions)

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

2 years

Location

Nairobi

Job Field

Customer Care

KEY RESPONSIBILITIES

• Proactively engage and retain customers
• Identify at-risk clients & implement retention strategies
• Follow up on issues and ensure resolution Support onboarding and ongoing customer engagement

REQUIREMENTS & SKILLS

CORE FUNCTIONS

• Bachelor's Degree (Business, IT, Telecom or related)
• At least 2 years in customer service/retention
• Support across Vilcom services
• Monitor churn & customer satisfaction
• Coordinate with SOC & technical teams for issue resolution
• Ensure consistent customer communication & experience
• Knowledge of CRM, ISP services & customer lifecycle Strong communication & problem-solving skills

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Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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Method of Application

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