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Vacancy title:
Customer Service Administrator (Reliever)
[Type: FULL_TIME, Industry: Professional Services, Category: Admin & Office,Customer Service,Business Operations,Sports, Fitness & Recreation]
Jobs at:
Wadi Degla Club
Deadline of this Job:
Wednesday, April 15 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Friday, April 17 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Company: Wadi Degla Clubs Kenya
Wadi Degla Clubs is a premier sports and lifestyle club offering world-class facilities and an exceptional membership experience. We are known for our outstanding customer service, innovation, and strong community engagement.
We are looking for a proactive, innovative, and self-driven individual to join our team as a:
? Customer Service Administrator (Reliever)
Reports to: Customer Service Supervisor
? Role Summary
You will be responsible for delivering excellent customer experience by handling inquiries, resolving complaints, and improving service processes while maintaining strong member relationships.
? Key Responsibilities
- Respond to member inquiries (phone, email, and in-person)
- Handle and resolve complaints effectively
- Maintain accurate member records and database
- Provide detailed information on services, events, and memberships
- Follow up with relevant departments on customer issues
- Prepare daily reports on member interactions
- Ensure proper documentation and record-keeping
- Promote club services and upcoming events
- Uphold professionalism in all interactions
? Requirements
- Degree in Business Administration or related field
- Relevant experience in the service industry is an added advantage
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality
- Flexible to work shifts
- Strong alignment with professional ethics and company values
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
How to Apply
Send your CV (PDF format only) with 3 referees to:
Deadline: 15th April 2026, 5:00 PM
? Use the job title as the subject
⚠️ Wadi Degla Clubs Kenya is an Equal Opportunity Employer and does NOT charge any fees during recruitment.
? By applying, you consent to your data being used for recruitment purposes in line with data protection laws.
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