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Vacancy title:
Customer Service Agent - Check-IN
[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Customer Service, Transportation & Logistics, Aerospace, Entertainment & Travel]
Jobs at:
Skyward Airlines
Deadline of this Job:
Friday, August 14 2026
Duty Station:
Migori, JKIA | kenya
Summary
Date Posted: Monday, August 10 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Skyward Express, is a private airline operating in Kenya. It serves local destinations, from its two operations bases at Wilson Airport for passengers and Jomo Kenyatta International Airport for cargo. Both airports are located in Nairobi, the Kenyan capital city.
Skyward Airlines Limited is seeking customer-focused and service-oriented professionals to Join our Ground Operations team as Customer Service Agents - Check-in. The successful can- didates will deliver seamless passenger handling services while ensuring compliance with air- line, airport, safety, and security standards.
Position: Customer Service Agent - Check-in
Location: Migori Station & JKIA Station
Qualifications or requirementsÂ
- Diploma or bachelor's degree in aviation management, Travel & Tourism, Business Administration, Customer Service, or a related field.
- Mandatory knowledge and practical experience in Global Distribution Systems (GDS), with Zenith GDS proficiency being highly preferred.
- Sound knowledge of airline passenger handling procedures and aviation safety and security stan- dards.
- Excellent customer service, communication, and interpersonal skills.
- Ability to work effectively in a fast-paced operational environment.
- Fluency in English and Kiswahili.
Experience needed
- At least two (2) years' experience in airline passenger handling, airport operations, or a similar cus- tomer service role.
Responsibilities or duties
- Deliver safe, efficient, and customer-focused passenger han- dling services by managing check-in, boarding, baggage pro- cessing, and arrival operations in accordance with Skyward Air- lines' operational procedures and aviation regulatory standards.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Application Link:Click Here to Apply Now
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