Vacancy title:
Customer Service Agent

[Type: FULL_TIME, Industry: Retail, Category: Customer Service, Admin & Office, Sales & Retail]

Jobs at:
Kilimall

Deadline of this Job:
Monday, July 27 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Tuesday, July 21 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product...

Read more about this company

Job responsibilities:

• Manage and respond to live chat inquiries and support tickets.
• Handle inbound and outbound customer calls
• Provide customer support through chat channels, ensuring timely and accurate responses.
• Customer issue follow up and inquiries to ensure prompt resolution.
• Attaining the required Customer satisfaction rate.
• Attain daily clearance and response rate below 3min.

Requirements:

• Typing speed of 40 words per Minute
• Degree or diploma in a Business-related Course
• Experience in a similar role
• Good Customer Service Skills
• Good communication skills
• Problem solving skill

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Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Apply by sending an  with your CV and a convincing cover letter to  clearly stating the subject heading "CUSTOMER SERVICE AGENT" by 27th July 2026. Please state your current and expected remuneration in your CV, only shortlisted candidates will be contacted.

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