Customer Service Associate job at Java House
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Customer Service Associate
2026-02-05T08:01:40+00:00
Java House
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_2200/logo/Java%20House.jpg
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Manufacturing
Customer Service, Restaurant & Hospitality, Sales & Retail
KES
MONTH
2026-03-31T17:00:00+00:00
8

Background

In 1999, we introduced coffee drinking and gourmet café culture to Kenya. As we grew, we created more spots where people could enjoy the Java experience conveniently. Java House is on the move - we’re building branches and creating jobs all over East Africa, working to bring the Java experience closer to you. Our coffee houses would not be what th...

Responsibilities

  • Carry out all all branch operations – stock taking, record keeping etc.
  • Manage branch margins and costs through proper procedures.
  • Achieve revenue targets.
  • Handle customer complaints and ensure branch NPS score is achieved.
  • Follow all food health and safety practices.
  • Represent assigned units in meetings.
  • Adhere to company policies.
  • Ensure the unit is well stocked to par level and any other order is placed with the right supplier.
  • Ensure safe custody of all branch property and assets.
  • Upholds working ethics and ensures the same is maintained.
  • Manage branch float and revenue.
  • Manage Food Safety standards as per the set company KPIs.
  • Carry out tasks as may be assigned by Superiors.
  • Ensure cleanliness of the branch.

Qualifications

  • BA/BSc/HND

Experience

  • 1 year
  • Carry out all all branch operations – stock taking, record keeping etc.
  • Manage branch margins and costs through proper procedures.
  • Achieve revenue targets.
  • Handle customer complaints and ensure branch NPS score is achieved.
  • Follow all food health and safety practices.
  • Represent assigned units in meetings.
  • Adhere to company policies.
  • Ensure the unit is well stocked to par level and any other order is placed with the right supplier.
  • Ensure safe custody of all branch property and assets.
  • Upholds working ethics and ensures the same is maintained.
  • Manage branch float and revenue.
  • Manage Food Safety standards as per the set company KPIs.
  • Carry out tasks as may be assigned by Superiors.
  • Ensure cleanliness of the branch.
  • BA/BSc/HND
bachelor degree
12
JOB-69844e648bce2

Vacancy title:
Customer Service Associate

[Type: FULL_TIME, Industry: Manufacturing, Category: Customer Service, Restaurant & Hospitality, Sales & Retail]

Jobs at:
Java House

Deadline of this Job:
Tuesday, March 31 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Thursday, February 5 2026, Base Salary: Not Disclosed

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Learn more about Java House
Java House jobs in Kenya

JOB DETAILS:

Background

In 1999, we introduced coffee drinking and gourmet café culture to Kenya. As we grew, we created more spots where people could enjoy the Java experience conveniently. Java House is on the move - we’re building branches and creating jobs all over East Africa, working to bring the Java experience closer to you. Our coffee houses would not be what th...

Responsibilities

  • Carry out all all branch operations – stock taking, record keeping etc.
  • Manage branch margins and costs through proper procedures.
  • Achieve revenue targets.
  • Handle customer complaints and ensure branch NPS score is achieved.
  • Follow all food health and safety practices.
  • Represent assigned units in meetings.
  • Adhere to company policies.
  • Ensure the unit is well stocked to par level and any other order is placed with the right supplier.
  • Ensure safe custody of all branch property and assets.
  • Upholds working ethics and ensures the same is maintained.
  • Manage branch float and revenue.
  • Manage Food Safety standards as per the set company KPIs.
  • Carry out tasks as may be assigned by Superiors.
  • Ensure cleanliness of the branch.

Qualifications

  • BA/BSc/HND

Experience

  • 1 year

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Application Link:Click Here to Apply Now

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: Tuesday, March 31 2026
Duty Station: Nairobi | Nairobi
Posted: 05-02-2026
No of Jobs: 1
Start Publishing: 05-02-2026
Stop Publishing (Put date of 2030): 10-10-2076
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