Customer Service Consultant
2025-10-01T13:54:45+00:00
National Bank of Kenya
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https://nationalbank.co.ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Banking
Customer Service
2025-10-03T17:00:00+00:00
Kenya
8
Position Scope:
This position is responsible for executing Customer Service Standards across all Customer touch points in the branch.
Key Responsibilities:
Logging of customers complaints into National Care, tracking for resolution and ensure closure within 48 hours.
Effective custody and safe keeping of customer cheque books and debit cards.
Compliance with KYC in the release of cheque books and debit cards to customers.
Ensure all revenue due to the Bank from the printing of mini statements and issuance of counter leaves is fully recovered.
Assist in the achievement of Branch business growth targets.
Assist in the cross – sell activities for the Branch.
Respond to customers queries and advise customers on various products.
Filing of correspondence documents.
Assist in the delivery of account opening documents to accounts operations and confirmation that the
same has been accurately captured.
Assist in the quick opening of accounts,
Directing customers to relevant sections for completion of transactions.
Pro-active Queue management to enhance the image of the Bank.
Responsible for management of the Branch cheque deposit box, and retrieval of cheques deposited therein.
Assist customers in filling Bank forms, and any other assistance they may require.
Pro-active ATM lobby Management.
Ensure compliance to KYC in all dealings with customers.
As a member of the customer service team, assist in all functions allocated within the department
Receipt and processing of customer instructions.
Migration of New and Existing Customers to digital platform.
Any other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills & Experience:
Bachelor’s degree in a business-related field from a recognized University.
2 years’ experience in branch operations.
Excellent customer service skills.
Excellent communication skills with exceptional interpersonal and relationship management skills.
Have the passion and commitment to deliver quality service.
Sound knowledge of bank’s customer service standards.
Self-motivated and team player.
Demonstrated integrity and ethical standards.
Key Responsibilities:
Logging of customers complaints into National Care, tracking for resolution and ensure closure within 48 hours.
Effective custody and safe keeping of customer cheque books and debit cards.
Compliance with KYC in the release of cheque books and debit cards to customers.
Ensure all revenue due to the Bank from the printing of mini statements and issuance of counter leaves is fully recovered.
Assist in the achievement of Branch business growth targets.
Assist in the cross – sell activities for the Branch.
Respond to customers queries and advise customers on various products.
Filing of correspondence documents.
Assist in the delivery of account opening documents to accounts operations and confirmation that the
same has been accurately captured.
Assist in the quick opening of accounts,
Directing customers to relevant sections for completion of transactions.
Pro-active Queue management to enhance the image of the Bank.
Responsible for management of the Branch cheque deposit box, and retrieval of cheques deposited therein.
Assist customers in filling Bank forms, and any other assistance they may require.
Pro-active ATM lobby Management.
Ensure compliance to KYC in all dealings with customers.
As a member of the customer service team, assist in all functions allocated within the department
Receipt and processing of customer instructions.
Migration of New and Existing Customers to digital platform.
Any other duties as may be assigned by Management from time to time.
Excellent customer service skills.
Excellent communication skills with exceptional interpersonal and relationship management skills.
Have the passion and commitment to deliver quality service.
Sound knowledge of bank’s customer service standards.
Self-motivated and team player.
Demonstrated integrity and ethical standards.
Education/Professional Qualifications, Skills & Experience:
Bachelor’s degree in a business-related field from a recognized University.
JOB-68dd32a549b2b
Vacancy title:
Customer Service Consultant
[Type: FULL_TIME, Industry: Banking, Category: Customer Service]
Jobs at:
National Bank of Kenya
Deadline of this Job:
Friday, October 3 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Wednesday, October 1 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Position Scope:
This position is responsible for executing Customer Service Standards across all Customer touch points in the branch.
Key Responsibilities:
Logging of customers complaints into National Care, tracking for resolution and ensure closure within 48 hours.
Effective custody and safe keeping of customer cheque books and debit cards.
Compliance with KYC in the release of cheque books and debit cards to customers.
Ensure all revenue due to the Bank from the printing of mini statements and issuance of counter leaves is fully recovered.
Assist in the achievement of Branch business growth targets.
Assist in the cross – sell activities for the Branch.
Respond to customers queries and advise customers on various products.
Filing of correspondence documents.
Assist in the delivery of account opening documents to accounts operations and confirmation that the
same has been accurately captured.
Assist in the quick opening of accounts,
Directing customers to relevant sections for completion of transactions.
Pro-active Queue management to enhance the image of the Bank.
Responsible for management of the Branch cheque deposit box, and retrieval of cheques deposited therein.
Assist customers in filling Bank forms, and any other assistance they may require.
Pro-active ATM lobby Management.
Ensure compliance to KYC in all dealings with customers.
As a member of the customer service team, assist in all functions allocated within the department
Receipt and processing of customer instructions.
Migration of New and Existing Customers to digital platform.
Any other duties as may be assigned by Management from time to time.
Education/Professional Qualifications, Skills & Experience:
Bachelor’s degree in a business-related field from a recognized University.
2 years’ experience in branch operations.
Excellent customer service skills.
Excellent communication skills with exceptional interpersonal and relationship management skills.
Have the passion and commitment to deliver quality service.
Sound knowledge of bank’s customer service standards.
Self-motivated and team player.
Demonstrated integrity and ethical standards.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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