Background

Morsan is a global powerhouse in hr consultancy, with a strong reputation built on excellent client relationships. Our specialization lies in tailoring comprehensive hr services to meet your organization's unique needs. from talent acquisition and development to performance management and hr strategy, we offer a wide range of solutions designed to elevate y...

Job Summary

Our client is a growing and customer-focused organization seeking to recruit a proactive, creative, and results-oriented Customer Service & Digital Marketing Officer. The successful candidate will play a key role in enhancing customer experience, supporting sales growth, and strengthening the organization’s digital presence through effective customer engagement and digital marketing initiatives.

This position requires an individual with strong communication skills, a customer-centric mindset, and the ability to develop engaging digital content while supporting lead generation and customer retention efforts.

Key Responsibilities

Customer Service

• Respond to customer inquiries through phone calls, emails, social media platforms, WhatsApp, and walk-in visits.
• Provide accurate information regarding the company’s products and services.
• Handle customer complaints professionally and ensure timely resolution.
• Follow up on customer requests and maintain high levels of customer satisfaction.
• Maintain and update customer records and databases.

Digital Marketing

• Manage the company’s social media platforms, including Facebook, Instagram, TikTok, LinkedIn, X (Twitter), and WhatsApp Business.
• Create, schedule, and publish engaging content across digital platforms.
• Monitor social media engagement and respond promptly to customer inquiries.
• Generate leads through digital marketing campaigns, promotions, and online engagement activities.
• Assist in developing and implementing digital marketing strategies.
• Track, analyze, and report on the performance of digital marketing initiatives.

Sales Support

• Generate and follow up on leads to support business growth objectives.
• Assist in planning and executing marketing campaigns, activations, and promotional events.
• Support customer retention initiatives through regular engagement and follow-up activities
• Collaborate with internal teams to ensure a seamless customer experience.

Minimum Qualifications & Requirements

• Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field.
• Minimum of two (2) years’ experience in customer service, sales, digital marketing, or a related role.
• Experience managing social media platforms and executing digital marketing campaigns will be an added advantage.
• Strong understanding of customer engagement and digital marketing best practices.
• Proficiency in Microsoft Office applications.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation and relationship management abilities.
• Proficiency in social media management and digital marketing tools.
• Content creation, copywriting, and storytelling skills.
• Good organizational and time-management skills.
• Ability to multitask, prioritize tasks, and work under pressure.
• Basic graphic design skills will be an added advantage.
• Strong analytical, problem-solving, and reporting skills.
• Sales, persuasion, and negotiation skills.
• Creative, proactive, and results-driven mindset.

Benefits

• Competitive remuneration package.
• Career growth and professional development opportunities.
• Dynamic and collaborative working environment.

• Respond to customer inquiries through phone calls, emails, social media platforms, WhatsApp, and walk-in visits.
• Provide accurate information regarding the company’s products and services.
• Handle customer complaints professionally and ensure timely resolution.
• Follow up on customer requests and maintain high levels of customer satisfaction.
• Maintain and update customer records and databases.
• Manage the company’s social media platforms, including Facebook, Instagram, TikTok, LinkedIn, X (Twitter), and WhatsApp Business.
• Create, schedule, and publish engaging content across digital platforms.
• Monitor social media engagement and respond promptly to customer inquiries.
• Generate leads through digital marketing campaigns, promotions, and online engagement activities.
• Assist in developing and implementing digital marketing strategies.
• Track, analyze, and report on the performance of digital marketing initiatives.
• Generate and follow up on leads to support business growth objectives.
• Assist in planning and executing marketing campaigns, activations, and promotional events.
• Support customer retention initiatives through regular engagement and follow-up activities
• Collaborate with internal teams to ensure a seamless customer experience.

• Excellent communication and interpersonal skills.
• Strong customer service orientation and relationship management abilities.
• Proficiency in social media management and digital marketing tools.
• Content creation, copywriting, and storytelling skills.
• Good organizational and time-management skills.
• Ability to multitask, prioritize tasks, and work under pressure.
• Basic graphic design skills will be an added advantage.
• Strong analytical, problem-solving, and reporting skills.
• Sales, persuasion, and negotiation skills.
• Creative, proactive, and results-driven mindset.

• Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field.
• Minimum of two (2) years’ experience in customer service, sales, digital marketing, or a related role.
• Experience managing social media platforms and executing digital marketing campaigns will be an added advantage.
• Strong understanding of customer engagement and digital marketing best practices.
• Proficiency in Microsoft Office applications.