Background

We provide accurate and timely radiological diagnosis to the local communities

Responsibilities

Receive and guide patients professionally, ensuring accurate and efficient registration

Handle all inquiries (in-person & phone) with clarity, professionalism, and empathy

Schedule, confirm, and coordinate imaging appointments to optimize workflow

Actively manage patient flow, queues, and urgent cases in a busy setting

Support billing processes, maintain accurate records, and uphold patient confidentiality

Qualifications

Diploma in Customer Service, Business, Health Records, or related field

Experience

Minimum 1-2 years' experience in a hospital or high-volume front office

Skills

Strong communication and interpersonal skills

Experience with healthcare software systems is an added advantage

Highly organized, detail-oriented, and able to perform under pressure

• Receive and guide patients professionally, ensuring accurate and efficient registration
• Handle all inquiries (in-person & phone) with clarity, professionalism, and empathy
• Schedule, confirm, and coordinate imaging appointments to optimize workflow
• Actively manage patient flow, queues, and urgent cases in a busy setting
• Support billing processes, maintain accurate records, and uphold patient confidentiality

• Strong communication and interpersonal skills
• Experience with healthcare software systems is an added advantage
• Highly organized, detail-oriented, and able to perform under pressure

• Diploma in Customer Service, Business, Health Records, or related field