Background

Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.

Job Details

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: Not specified

Location: Nairobi

Job Field: Customer Care, Success and Service

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally
• Make outbound calls for follow-ups, confirmations, or service-related communication
• Resolve customer complaints and escalate complex issues where necessary
• Adhere to call center scripts, policies, and service standards
• Maintain high levels of customer satisfaction and call quality

Qualifications/Requirements

• Excellent verbal communication skills
• Good listening and problem-solving abilities
• Basic computer skills and ability to use call center systems
• Ability to work under pressure and meet targets
• Prior call center or customer service experience is an added advantage

Additional Information

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• Answer incoming calls and respond to customer inquiries promptly and professionally
• Make outbound calls for follow-ups, confirmations, or service-related communication
• Resolve customer complaints and escalate complex issues where necessary
• Adhere to call center scripts, policies, and service standards
• Maintain high levels of customer satisfaction and call quality

• Excellent verbal communication skills
• Good listening and problem-solving abilities
• Basic computer skills and ability to use call center systems
• Ability to work under pressure and meet targets
• Prior call center or customer service experience is an added advantage

• BA/BSc/HND
• Excellent verbal communication skills
• Good listening and problem-solving abilities
• Basic computer skills and ability to use call center systems
• Ability to work under pressure and meet targets
• Prior call center or customer service experience is an added advantage