Role Overview

The Customer Service Intern is a specialized role established to facilitate professional engagement between Kweli Capital Limited and its OMS Africa and Amaka Fund clients. The position is responsible for assisting with inbound inquiries, resolving user challenges, and providing guided support to registered members navigating the fund’s digital onboarding and contribution processes.

The role serves as a key functional link in the client service chain, ensuring that user feedback is captured accurately and that all interactions adhere to the company’s standards of service excellence

Key Responsibilities

1. Client Support & Relationship Management

• Respond to inbound inquiries via the call center, email, and SMS regarding account registration and fund benefits.
• Maintain accurate records of client interactions, feedback, and resolution outcomes in the company database.

2. Onboarding & Engagement

• Follow up with newly registered users to ensure they successfully navigate the onboarding journey.
• Achieve service level targets related to response times and client engagement.

3. Communications & Feedback

• Collect and summarize client feedback to help the team improve brand messaging and website updates.
• Support internal communications and coordinate with other departments to resolve complex client issues.

4. Administrative & Branding Support

• Ensure that all physical and digital client facing materials align with Kweli Capital and OMS Africa branding.
• Undertake any other duties as assigned by the supervisor to support office operations.

Qualifications & Skills

• Education: Degree or Diploma in Communications, Public Relations, or a related field.
• Experience: Previous internship experience is an added advantage.
• Communication: Strong verbal and written communication skills with a persuasive yet empathetic tone.
• Interpersonal Skills: Confidence in engaging diverse clients and handling inquiries with patience.

• Respond to inbound inquiries via the call center, email, and SMS regarding account registration and fund benefits.
• Maintain accurate records of client interactions, feedback, and resolution outcomes in the company database.
• Follow up with newly registered users to ensure they successfully navigate the onboarding journey.
• Achieve service level targets related to response times and client engagement.
• Collect and summarize client feedback to help the team improve brand messaging and website updates.
• Support internal communications and coordinate with other departments to resolve complex client issues.
• Ensure that all physical and digital client facing materials align with Kweli Capital and OMS Africa branding.
• Undertake any other duties as assigned by the supervisor to support office operations.

• Strong verbal and written communication skills with a persuasive yet empathetic tone.
• Confidence in engaging diverse clients and handling inquiries with patience.

• Degree or Diploma in Communications, Public Relations, or a related field.
• Previous internship experience is an added advantage.