Vacancy title:
Customer Service Officer - Kimathi Branch

[Type: FULL_TIME, Industry: Finance, Category: Customer Service]

Jobs at:
Old Mutual Kenya

Deadline of this Job:
Wednesday, July 16 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Wednesday, July 2 2025, Base Salary: Not Disclosed

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JOB DETAILS:

KEY RESPONSIBILITIES

• Enforce underwriting controls.
• Ensure clean and accurate data capture.
• Timely preparation of quotations and follow up.
• Debiting of premiums and processing of policy documents within set timelines.
• Processing and checking of underwriting Documents.
• Issuing & signing of Motor Certificates and Yellow cards.
• Ensure that work is done within the set standards of service and TAT.
• Give quality customer service to all clients.
• Safe keeping of security documents.
• Daily scanning and indexing of mails.
• Initiating motor valuation and follow up.
• Adherence to the credit control policy.
• Follow up renewals and ensure maximum retention of profitable accounts. 
• Timely processing refunds and follow up.
• 100% Adherence to the authority matrix.
• Ensure registry is fully maintained, orderly and up to date.
• Ensure compliance of AML and PEP guidelines.
• Ensure cross sale and up sale opportunities are maximized.
• Perform any other duties as may be required by the management.

SKILLS AND COMPETENCIES

• Basic Underwriting skills and product knowledge.
• Customer service skills.
• Good Communication Skills.
• Computer Literate.

QUALIFICATIONS (Academic, Professional, Experience)

Qualifications:

• Degree preferably insurance.

Experience:

• 1 year and above.  

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

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