Customer Service Officer - Thika Branch at HF Group

Vacancy title:
Customer Service Officer - Thika Branch

[Type: FULL_TIME, Industry: Finance, Category: Customer Service]

Jobs at:
HF Group

Deadline of this Job:
Thursday, June 5 2025

Duty Station:
Thika | Kiambu | Kenya

Summary
Date Posted: Friday, May 30 2025, Base Salary: Not Disclosed

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JOB DETAILS:
Service Officer - Thika Branch at HF Group
Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

Principle Accountabilities

• To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
• To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
• To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
• To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers
• To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.

Key Competencies and Skills

Technical competencies:

• Communication Skills
• IT Skills
• Product knowledge

General competencies:

• Interpersonal skills
• Team Player
• Listening skills
• Empathetic
• Emotional Control
• Professional

Minimum Qualifications, Knowledge and Experience

• Education: Bachelors Degree
• Experience: Over one (1) year’s banking experience

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click Here to Apply

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