Background

Our client, a growing freight forwarding and logistics startup, is looking for a Customer Service Representative to support clients, respond to enquiries, and ensure customers receive timely updates throughout the service process.

The ideal candidate should be proactive, well-organized, and comfortable working in a growing environment where flexibility and initiative are important.

Key Responsibilities

• Respond to customer enquiries through phone, email, WhatsApp, and other communication channels.
• Provide customers with updates on their shipments and service requests.
• Follow up on customer enquiries and ensure issues are resolved promptly.
• Liaise with the internal team to obtain shipment and clearance updates.
• Communicate shipment progress and any delays to customers.
• Handle customer complaints professionally and escalate where necessary.
• Prepare and share quotations and other customer-related documents.
• Maintain accurate customer and shipment records.
• Follow up with prospective clients and enquiries.
• Build and maintain good relationships with existing and prospective customers.
• Support other day-to-day activities as required in a growing startup environment.

Requirements

• Diploma or Degree in Business Administration, Customer Service, Logistics, Marketing, or a related field.
• Previous customer service experience, preferably in freight forwarding, clearing and forwarding, logistics, or a related industry.
• Excellent communication and interpersonal skills.
• Good follow-up and organizational skills.
• Proficiency in Microsoft Office.
• Customer-focused, proactive, and willing to learn.

• Respond to customer enquiries through phone, email, WhatsApp, and other communication channels.
• Provide customers with updates on their shipments and service requests.
• Follow up on customer enquiries and ensure issues are resolved promptly.
• Liaise with the internal team to obtain shipment and clearance updates.
• Communicate shipment progress and any delays to customers.
• Handle customer complaints professionally and escalate where necessary.
• Prepare and share quotations and other customer-related documents.
• Maintain accurate customer and shipment records.
• Follow up with prospective clients and enquiries.
• Build and maintain good relationships with existing and prospective customers.
• Support other day-to-day activities as required in a growing startup environment.

• Excellent communication and interpersonal skills.
• Good follow-up and organizational skills.
• Proficiency in Microsoft Office.
• Customer-focused, proactive, and willing to learn.

• Diploma or Degree in Business Administration, Customer Service, Logistics, Marketing, or a related field.
• Previous customer service experience, preferably in freight forwarding, clearing and forwarding, logistics, or a related industry.