Background information about the job or company

Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...

Responsibilities or duties

Assist customers through phone, email, and text channels

Resolve inquiries efficiently while delivering an exceptional customer experience

Use CRM tools to document customer interactions

Maintain accurate customer information in internal systems

Collaborate with team members to achieve service excellence

Qualifications or requirements

Advanced/Fluent English and French language skills (mandatory)

Excellent verbal and written communication skills

Strong problem-solving and critical-thinking abilities

Ability to multitask and navigate multiple systems simultaneously

Positive attitude and customer-focused mindset

Professionalism, reliability, and eagerness to grow

Any other provided details

Important: Only candidates with fluent French (B2+ level or higher) will be considered for this position.

• Assist customers through phone, email, and text channels
• Resolve inquiries efficiently while delivering an exceptional customer experience
• Use CRM tools to document customer interactions
• Maintain accurate customer information in internal systems
• Collaborate with team members to achieve service excellence

• Advanced/Fluent English and French language skills
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to multitask and navigate multiple systems simultaneously
• Positive attitude and customer-focused mindset
• Professionalism, reliability, and eagerness to grow

• BA/BSc/HND
• Advanced/Fluent English and French language skills (mandatory)
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to multitask and navigate multiple systems simultaneously
• Positive attitude and customer-focused mindset
• Professionalism, reliability, and eagerness to grow