Background

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

What We Are Looking For

A strong appreciation for, or hands-on experience with, diverse fashion trends

Experience working with any retail commerce platforms

Familiarity with CRM, e.g., Gorgias and Gorgias AI, or any similar customer support software

Experience using Shopify

Proven experience providing email-based customer support

Excellent written and verbal communication skills

Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently

Ability to work independently as well as collaborate effectively within a team environment

Openness to feedback to ensure the delivery of a high-quality customer service experience

Confidence in navigating the competitive fashion and e-commerce landscape

Passion for staying up to date with fashion trends, fabrics, and production processes

Polite, professional demeanor with excellent interpersonal skills

Proactive mindset with the ability to think creatively and solve problems quickly

Strong time management and organizational skills, with the ability to work independently

Capacity to resolve 10–15 customer tickets per hour

Proven track record of maintaining a minimum 90% quality score

Qualifications

Equipment Requirements (bring your own device)

Minimum 50 Mbps internet connection

Minimum 8GB RAM - Intel i5 10th gen

Quiet working environment

Noise-canceling headset

No desktops

No Chromebook, no LINUX

Only recruiting from KENYA

Benefits

Performance has its benefits within our Reward and Recognition Program - Club 90.

Work-life balance - No more commuting to work, you get back lost days, a lot of lost days.

We provide an internet allowance to cater for connectivity requirements.

• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Ability to work independently
• Ability to collaborate effectively within a team environment
• Openness to feedback
• Confidence in navigating the competitive fashion and e-commerce landscape
• Passion for staying up to date with fashion trends, fabrics, and production processes
• Polite, professional demeanor
• Excellent interpersonal skills
• Proactive mindset
• Ability to think creatively
• Ability to solve problems quickly
• Strong time management skills
• Strong organizational skills

• BA/BSc/HND
• Strong appreciation for, or hands-on experience with, diverse fashion trends
• Experience working with any retail commerce platforms
• Familiarity with CRM, e.g., Gorgias and Gorgias AI, or any similar customer support software
• Experience using Shopify
• Proven experience providing email-based customer support
• Minimum 50 Mbps internet connection
• Minimum 8GB RAM - Intel i5 10th gen
• Quiet working environment
• Noise-canceling headset
• No desktops
• No Chromebook, no LINUX