Job Purpose:

Are you an ambitious customer service professional ready to take the next big step in your career? Do you thrive in a fast-paced environment and enjoy delivering exceptional customer experiences? Join our dynamic FMCG team and grow your skills at the heart of Supply Chain and Customer Service within KWAL!

Duties and responsibilities:

• Process and validate customer orders across omni-channel platforms (phone, email)
• Coordinate with Logistics, Sales, and Planning to ensure fast and accurate deliveries.
• Track orders proactively and communicate updates to customers.
• Resolve customer inquiries and complaints professionally and efficiently.
• Identify cross-sell and upsell opportunities and share insights with Sales.
• Support Voice of Customer (VoC) programs and help improve NPS scores.
• Maintain accurate records of customer interactions and transactions.
• Use data dashboards and KPIs to support service improvements.

Academic Qualifications:

• Bachelor's Degree in Business Administration, Management or relevant field.

Work Experience:

• At least 2 years of experience in customer service, order management, or a similar role in FMCG or related industries.

Core Competencies:

• Strong communication and relationship-building skills.
• Tech-savvy with experience using MS Office, ERP or customer service systems.
• Analytical thinker with a problem-solving mindset.
• A team player with emotional intelligence, curiosity, and a willingness to grow.

• Process and validate customer orders across omni-channel platforms (phone, email)
• Coordinate with Logistics, Sales, and Planning to ensure fast and accurate deliveries.
• Track orders proactively and communicate updates to customers.
• Resolve customer inquiries and complaints professionally and efficiently.
• Identify cross-sell and upsell opportunities and share insights with Sales.
• Support Voice of Customer (VoC) programs and help improve NPS scores.
• Maintain accurate records of customer interactions and transactions.
• Use data dashboards and KPIs to support service improvements.

• Strong communication and relationship-building skills.
• Tech-savvy with experience using MS Office, ERP or customer service systems.
• Analytical thinker with a problem-solving mindset.
• A team player with emotional intelligence, curiosity, and a willingness to grow.

• Bachelor's Degree in Business Administration, Management or relevant field.
• At least 2 years of experience in customer service, order management, or a similar role in FMCG or related industries.