Background

Statpack management encouraged the formation of the SACCO (Savings and Credit Co-operative) as a way to help employees improve and develop themselves economically. We all save an agreed-upon amount of money in a common pool out of which loans can be given calculated as per individual contribution. Members are also paid dividends further enhancing personal development.

Company Overview

We are seeking a proactive and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, processing orders, coordinating with internal departments, and ensuring excellent customer satisfaction through timely communication and service delivery.

Key Responsibilities

• Receive and process customer orders accurately and on time.
• Respond to customer inquiries, complaints, and service requests professionally.
• Coordinate with production, warehouse, and sales departments to ensure timely order fulfillment.
• Monitor order status and provide customers with regular updates.
• Handle customer complaints and escalate issues where necessary.
• Maintain accurate customer records and documentation.
• Support sales and marketing teams with customer-related information.

Qualifications & Requirements

• Diploma in customer service, marketing, or a related field.
• Minimum of 2–3 years’ experience in customer service, preferably in a manufacturing environment.
• Strong communication and interpersonal skills.
• Good problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office and ERP systems.
• Ability to work under pressure and manage multiple tasks.
• Strong organizational and coordination skills.

• Receive and process customer orders accurately and on time.
• Respond to customer inquiries, complaints, and service requests professionally.
• Coordinate with production, warehouse, and sales departments to ensure timely order fulfillment.
• Monitor order status and provide customers with regular updates.
• Handle customer complaints and escalate issues where necessary.
• Maintain accurate customer records and documentation.
• Support sales and marketing teams with customer-related information.

• Strong communication and interpersonal skills.
• Good problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office and ERP systems.
• Ability to work under pressure and manage multiple tasks.
• Strong organizational and coordination skills.

• Diploma in customer service, marketing, or a related field.
• Minimum of 2–3 years’ experience in customer service, preferably in a manufacturing environment.