Company Overview

Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.

Job Summary

We are seeking proactive, customer-oriented professionals with strong administrative, communication, analytical, and problem-solving skills to join our team as Customer Service Representatives. The ideal candidate will be responsible for managing customer orders, maintaining accurate records, preparing reports, and ensuring excellent customer relationships.

Responsibilities

• Manage customer orders efficiently and accurately.
• Maintain accurate customer records and order details.
• Prepare and submit regular reports on customer interactions and order status.
• Coordinate with internal teams to ensure smooth order fulfilment and delivery.
• Address and resolve customer concerns and complaints promptly.
• Build and maintain excellent customer relationships.
• Assist with cross-selling and upselling opportunities.
• Perform basic data analysis and interpret performance dashboards.

Qualifications and Requirements

• Minimum high school education (KCSE).
• At least 1 year of relevant work experience in customer service, order management, sales support, logistics coordination, or a related field.
• Computer literacy and proficiency in relevant office applications.
• Ability to manage competing priorities accurately.
• Strong communication, analytical, and problem-solving skills.

Advantageous Qualifications

• Additional qualifications in Customer Service, Business Administration, Sales, Supply Chain Management, or a related field.
• FMCG, manufacturing, or distribution experience.
• Experience with order management systems, customer service databases, or ERP platforms.
• Familiarity with order processing systems, particularly Sage.
• Basic data analysis skills and ability to interpret performance dashboards.
• Understanding of order fulfilment, credit control, delivery coordination, and customer service processes.

• Manage customer orders efficiently and accurately.
• Maintain accurate customer records and order details.
• Prepare and submit regular reports on customer interactions and order status.
• Coordinate with internal teams to ensure smooth order fulfilment and delivery.
• Address and resolve customer concerns and complaints promptly.
• Build and maintain excellent customer relationships.
• Assist with cross-selling and upselling opportunities.
• Perform basic data analysis and interpret performance dashboards.

• Customer Service Excellence
• Order Processing and Management
• Customer Relationship Management
• Communication and Interpersonal Skills
• Attention to Detail and Data Accuracy
• Problem-Solving and Complaint Resolution
• Data Analysis and Performance Monitoring
• Cross-Selling and Upselling
• Time Management and Organisation
• Cross-Functional Collaboration
• Continuous Improvement
• Professionalism and Accountability
• Computer literacy
• Proficiency in relevant office applications

• Minimum high school education (KCSE).
• At least 1 year of relevant work experience in customer service, order management, sales support, logistics coordination, or a related field.
• Computer literacy and proficiency in relevant office applications.
• Ability to manage competing priorities accurately.
• Strong communication, analytical, and problem-solving skills.
• Additional qualifications in Customer Service, Business Administration, Sales, Supply Chain Management, or a related field are an advantage.
• FMCG, manufacturing, or distribution experience is advantageous.
• Experience with order management systems, customer service databases, or ERP platforms is beneficial.
• Familiarity with order processing systems, particularly Sage, is an advantage.
• Basic data analysis skills and ability to interpret performance dashboards.
• Understanding of order fulfilment, credit control, delivery coordination, and customer service processes.