Role Overview

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing essential support related to hardware product orders, logistics, and inquiries. You will be responsible for ensuring a smooth customer experience from order placement to delivery, including waybill generation and full-process tracking. This is an excellent opportunity for an enthusiastic individual looking to start their career in customer service within the hardware industry.

Key Responsibilities

• Order and Logistics Management: Accurately process customer orders, generate waybills, and coordinate with logistics partners to ensure timely and efficient delivery of the products.
• Shipment Tracking: Monitor and track shipments throughout their entire journey, providing customers with regular updates on the status of their orders.
• Customer Communication: Respond to customer inquiries via phone, email, and chat regarding product information, order status, shipping details, and general support in a professional and timely manner.
• Issue Resolution: Investigate and resolve customer complaints or issues related to orders, deliveries, or product discrepancies, escalating complex problems to relevant departments when necessary.
• Data Entry & Record Keeping: Maintain accurate and up-to-date customer records, order details, and interaction logs within our CRM or internal systems.
• Cross-Functional Collaboration: Work closely with sales, warehouse, and technical support teams to ensure seamless information flow and deliver a consistent, high-quality customer experience.

Qualifications

• Education: Associate’s Degree or higher
• Experience: No prior experience required; we welcome enthusiastic fresh graduates and individuals looking for an entry-level opportunity.
• Communication Skills: Excellent verbal and written communication skills in English, with the ability to articulate information clearly and concisely.
• Attention to Detail: Strong organizational skills and a meticulous approach to data entry and tracking.
• Technical Aptitude: Proficiency in basic office software (e.g., Microsoft Office Suite).
• Customer Focus: A genuine passion for helping customers and a commitment to providing outstanding service.

• Order and Logistics Management: Accurately process customer orders, generate waybills, and coordinate with logistics partners to ensure timely and efficient delivery of the products.
• Shipment Tracking: Monitor and track shipments throughout their entire journey, providing customers with regular updates on the status of their orders.
• Customer Communication: Respond to customer inquiries via phone, email, and chat regarding product information, order status, shipping details, and general support in a professional and timely manner.
• Issue Resolution: Investigate and resolve customer complaints or issues related to orders, deliveries, or product discrepancies, escalating complex problems to relevant departments when necessary.
• Data Entry & Record Keeping: Maintain accurate and up-to-date customer records, order details, and interaction logs within our CRM or internal systems.
• Cross-Functional Collaboration: Work closely with sales, warehouse, and technical support teams to ensure seamless information flow and deliver a consistent, high-quality customer experience.

• Excellent verbal and written communication skills in English
• Strong organizational skills
• Meticulous approach to data entry and tracking
• Proficiency in basic office software (e.g., Microsoft Office Suite)
• Genuine passion for helping customers

• Associate’s Degree or higher
• No prior experience required