Customer Solution Engineer - Product
2026-08-12T15:39:10+00:00
KONE Corporation
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https://www.greatkenyanjobs.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Marketing, Sales and Service
Science & Engineering, Business Operations, Installation, Maintenance & Repair
2026-08-19T17:00:00+00:00
8
Background
We are one of the global leaders in the lift and escalator industry. Founded in 1910, we have been committed to understanding the needs of our customers for over a century. We provide innovative and eco-efficient solutions for lifts, escalators and automatic building doors. Our objective is to offer the best People Flow® experience by developing and de...
Responsibilities
What will you do?
Collaboration with sales
Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard with Special Engineering requirements.
Selects the correct product platform on which to make the offer and Ensure the offer is Competitive.
Product planning – Costing
Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed
Responsible for correct product costings in non-standard cases, both for corporate and local Materials
Product planning – Specs
Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
Creates product specifications for corporate materials and local materials.
Performs initial and revised non-standard energy calculations.
Performs simple traffic analyses.
When accountable for the overall engineering of the project:
Accountable for technical site surveys
Accountable for the technical content of the order between MS 0b and MS 2z
Product planning – Availability and lead times
Coordinates product lead times from Supply Line and local sourcing
Product planning – Install ability
Ensures that the proposed product can be installed
Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
Product planning – Maintainability
Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
Identifies possible deviations to standard maintenance methods and ensures that resolutions are found
Product planning – Compliance
Ensures that the proposed product fulfils local codes, regulations and safety requirements
Ensures alignment with environmental regulations
Ensures that the planned product complies with KONE’s Engineering Policy
Key tasks in the KONE Customer process
Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
Executes activities for holistic product planning
Qualifications
Are you the one
Bachelor’s degree in mechanical, Electrical or Civil Engineering.
2-4 years experience in elevator industry preferred.
Candidate with minimum 1 to 2 years of experience in AutoCAD.
Proficient with MS Office Word, Excel and PowerPoint.
Excellent communication and influencing skills in English.
Excellent collaboration skills and capability to teamwork with people from different cultural backgrounds.
Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.
Ability to work with global colleagues considering different time zones, language competences and differences in working culture.
Excellent technical understanding of elevator, escalator and Advanced People Flow solutions that meet the customer expectations is considered a plus.
Benefits
What Do We Offer
Great dynamic team promoting a collaborative environment.
Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
Comprehensive learning and development programs covering a wide range of professional skills.
Engaging job with position description and clear targets.
Regular feedback through performance discussions.
Opportunities for individual development.
Mentoring and coaching programs.
Flexibility, trust and respect.
Value-based culture, behaviors and ethics.
Sustainability and innovation.
Working for a successful organization.
- Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard with Special Engineering requirements.
- Selects the correct product platform on which to make the offer and Ensure the offer is Competitive.
- Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed
- Responsible for correct product costings in non-standard cases, both for corporate and local Materials
- Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
- Creates product specifications for corporate materials and local materials.
- Performs initial and revised non-standard energy calculations.
- Performs simple traffic analyses.
- Accountable for technical site surveys
- Accountable for the technical content of the order between MS 0b and MS 2z
- Coordinates product lead times from Supply Line and local sourcing
- Ensures that the proposed product can be installed
- Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
- Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
- Identifies possible deviations to standard maintenance methods and ensures that resolutions are found
- Ensures that the proposed product fulfils local codes, regulations and safety requirements
- Ensures alignment with environmental regulations
- Ensures that the planned product complies with KONE’s Engineering Policy
- Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
- Executes activities for holistic product planning
- AutoCAD
- MS Office Word, Excel and PowerPoint
- Excellent communication and influencing skills in English
- Excellent collaboration skills and capability to teamwork with people from different cultural backgrounds
- Capability for analytical thinking and focus on details
- Ability to work with global colleagues considering different time zones, language competences and differences in working culture
- Excellent technical understanding of elevator, escalator and Advanced People Flow solutions
- Bachelor’s degree in mechanical, Electrical or Civil Engineering.
- 2-4 years experience in elevator industry preferred.
- Minimum 1 to 2 years of experience in AutoCAD.
- Proficient with MS Office Word, Excel and PowerPoint.
JOB-6a7c939e02788
Vacancy title:
Customer Solution Engineer - Product
[Type: FULL_TIME, Industry: Marketing, Sales and Service, Category: Science & Engineering, Business Operations, Installation, Maintenance & Repair]
Jobs at:
KONE Corporation
Deadline of this Job:
Wednesday, August 19 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Wednesday, August 12 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background
We are one of the global leaders in the lift and escalator industry. Founded in 1910, we have been committed to understanding the needs of our customers for over a century. We provide innovative and eco-efficient solutions for lifts, escalators and automatic building doors. Our objective is to offer the best People Flow® experience by developing and de...
Responsibilities
What will you do?
Collaboration with sales
Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard with Special Engineering requirements.
Selects the correct product platform on which to make the offer and Ensure the offer is Competitive.
Product planning – Costing
Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed
Responsible for correct product costings in non-standard cases, both for corporate and local Materials
Product planning – Specs
Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
Creates product specifications for corporate materials and local materials.
Performs initial and revised non-standard energy calculations.
Performs simple traffic analyses.
When accountable for the overall engineering of the project:
Accountable for technical site surveys
Accountable for the technical content of the order between MS 0b and MS 2z
Product planning – Availability and lead times
Coordinates product lead times from Supply Line and local sourcing
Product planning – Install ability
Ensures that the proposed product can be installed
Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
Product planning – Maintainability
Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
Identifies possible deviations to standard maintenance methods and ensures that resolutions are found
Product planning – Compliance
Ensures that the proposed product fulfils local codes, regulations and safety requirements
Ensures alignment with environmental regulations
Ensures that the planned product complies with KONE’s Engineering Policy
Key tasks in the KONE Customer process
Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
Executes activities for holistic product planning
Qualifications
Are you the one
Bachelor’s degree in mechanical, Electrical or Civil Engineering.
2-4 years experience in elevator industry preferred.
Candidate with minimum 1 to 2 years of experience in AutoCAD.
Proficient with MS Office Word, Excel and PowerPoint.
Excellent communication and influencing skills in English.
Excellent collaboration skills and capability to teamwork with people from different cultural backgrounds.
Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.
Ability to work with global colleagues considering different time zones, language competences and differences in working culture.
Excellent technical understanding of elevator, escalator and Advanced People Flow solutions that meet the customer expectations is considered a plus.
Benefits
What Do We Offer
Great dynamic team promoting a collaborative environment.
Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
Comprehensive learning and development programs covering a wide range of professional skills.
Engaging job with position description and clear targets.
Regular feedback through performance discussions.
Opportunities for individual development.
Mentoring and coaching programs.
Flexibility, trust and respect.
Value-based culture, behaviors and ethics.
Sustainability and innovation.
Working for a successful organization.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Application Link:Click Here to Apply Now
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