Customer Solution Engineer - Product
2025-07-31T19:35:22+00:00
Kone Corporation
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https://www.greatkenyanjobs.com/jobs
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Engineering
Science & Engineering
2025-08-13T17:00:00+00:00
Kenya
8
What will you do?
Collaboration with sales
- Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard Special Engineering requirements.
- Selects the correct product platform on which to make the offer and ensures the offer is Competitive.
Product planning – Costing
- Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed
- Responsible for correct product costings in non-standard cases, both for corporate and local Materials
Product planning – Specs
- Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
- Creates product specifications for corporate materials and local materials.
- Performs initial and revised non-standard energy calculations.
- Performs simple traffic analyses.
- When accountable for the overall engineering of the project:
- Accountable for technical site surveys
- Accountable for the technical content of the order between MS 0b and MS 2z
Product planning – Availability and lead times
- Coordinates product lead times from Supply Line and local sourcing
Product planning – Installability
- Ensures that the proposed product can be installed
- Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
Product planning – Maintainability
- Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
- Identifies possible deviations from standard maintenance methods and ensures that resolutions are found
Product planning – Compliance
- Ensures that the proposed product fulfils local codes, regulations, and safety requirements
- Ensures alignment with environmental regulations
- Ensures that the planned product complies with KONE’s Engineering Policy
Key tasks in the KONE Customer process
- Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
- Executes activities for holistic product planning.
Are you the one
- Bachelor’s degree in mechanical, Electrical, or Civil Engineering.
- 2-4 years of experience in the elevator industry preferred.
- Candidate with a minimum of 1 to 2 years of experience in AutoCAD.
- Proficient with MS Office Word, Excel, and PowerPoint.
- Excellent communication and influencing skills in English.
- Excellent collaboration skills and the capability to work in teams with people from different cultural backgrounds.
- Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.
- Ability to work with global colleagues considering different time zones, language competencies, and differences in working culture.
- Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions that meet customer expectations is considered a plus.
What do we offer
- A great dynamic team that promotes a collaborative environment.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs cover a wide range of professional skills.
- Engaging job with a position description and clear targets.
- Regular feedback through performance discussions.
- Opportunities for individual development.
- Mentoring and coaching programs.
- Flexibility, trust, and respect.
- Value-based culture, behavior, and ethics.
- Sustainability and innovation.
- Working for a successful organization.
Collaboration with sales Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard Special Engineering requirements. Selects the correct product platform on which to make the offer and ensures the offer is Competitive. Product planning – Costing Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed Responsible for correct product costings in non-standard cases, both for corporate and local Materials Product planning – Specs Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed) Creates product specifications for corporate materials and local materials. Performs initial and revised non-standard energy calculations. Performs simple traffic analyses. When accountable for the overall engineering of the project: Accountable for technical site surveys Accountable for the technical content of the order between MS 0b and MS 2z Product planning – Availability and lead times Coordinates product lead times from Supply Line and local sourcing Product planning – Installability Ensures that the proposed product can be installed Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations Product planning – Maintainability Ensures that the planned proposed product fulfils the customer’s product lifecycle needs Identifies possible deviations from standard maintenance methods and ensures that resolutions are found Product planning – Compliance Ensures that the proposed product fulfils local codes, regulations, and safety requirements Ensures alignment with environmental regulations Ensures that the planned product complies with KONE’s Engineering Policy Key tasks in the KONE Customer process Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts) Executes activities for holistic product planning.
Bachelor’s degree in mechanical, Electrical, or Civil Engineering. 2-4 years of experience in the elevator industry preferred. Candidate with a minimum of 1 to 2 years of experience in AutoCAD. Proficient with MS Office Word, Excel, and PowerPoint. Excellent communication and influencing skills in English. Excellent collaboration skills and the capability to work in teams with people from different cultural backgrounds. Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details. Ability to work with global colleagues considering different time zones, language competencies, and differences in working culture. Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions that meet customer expectations is considered a plus.
JOB-688bc57ab891e
Vacancy title:
Customer Solution Engineer - Product
[Type: FULL_TIME, Industry: Engineering, Category: Science & Engineering]
Jobs at:
Kone Corporation
Deadline of this Job:
Wednesday, August 13 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Thursday, July 31 2025, Base Salary: Not Disclosed
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JOB DETAILS:
What will you do?
Collaboration with sales
- Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard Special Engineering requirements.
- Selects the correct product platform on which to make the offer and ensures the offer is Competitive.
Product planning – Costing
- Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed
- Responsible for correct product costings in non-standard cases, both for corporate and local Materials
Product planning – Specs
- Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
- Creates product specifications for corporate materials and local materials.
- Performs initial and revised non-standard energy calculations.
- Performs simple traffic analyses.
- When accountable for the overall engineering of the project:
- Accountable for technical site surveys
- Accountable for the technical content of the order between MS 0b and MS 2z
Product planning – Availability and lead times
- Coordinates product lead times from Supply Line and local sourcing
Product planning – Installability
- Ensures that the proposed product can be installed
- Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
Product planning – Maintainability
- Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
- Identifies possible deviations from standard maintenance methods and ensures that resolutions are found
Product planning – Compliance
- Ensures that the proposed product fulfils local codes, regulations, and safety requirements
- Ensures alignment with environmental regulations
- Ensures that the planned product complies with KONE’s Engineering Policy
Key tasks in the KONE Customer process
- Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
- Executes activities for holistic product planning.
Are you the one
- Bachelor’s degree in mechanical, Electrical, or Civil Engineering.
- 2-4 years of experience in the elevator industry preferred.
- Candidate with a minimum of 1 to 2 years of experience in AutoCAD.
- Proficient with MS Office Word, Excel, and PowerPoint.
- Excellent communication and influencing skills in English.
- Excellent collaboration skills and the capability to work in teams with people from different cultural backgrounds.
- Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.
- Ability to work with global colleagues considering different time zones, language competencies, and differences in working culture.
- Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions that meet customer expectations is considered a plus.
What do we offer
- A great dynamic team that promotes a collaborative environment.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs cover a wide range of professional skills.
- Engaging job with a position description and clear targets.
- Regular feedback through performance discussions.
- Opportunities for individual development.
- Mentoring and coaching programs.
- Flexibility, trust, and respect.
- Value-based culture, behavior, and ethics.
- Sustainability and innovation.
- Working for a successful organization.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
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