Summary
Date Posted: Thursday, November 28, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Gava Talent Solutions is a proven global leader in professional staffing and consulting services. Our solutions span temporary, full-time staffing, executive search, and recruitment process outsourcing (RPO) across all major industries and countries. Global Upside is hiring for a Customer Success Specialist Manager for one of the leading client Headquarters is located in San Diego, California. It is $25M revenue company. Market leader in security workforce management solution that combines front-line vigilance with back-office intelligence in a single, end-to-end solution. .

  Job Responsibilities:
• Customer Success Specialist is responsible for a seamless and positive onboarding to adoption lifecycle for clients through exceptional training and “Best Practice” coaching.
• He/She will communicate and collaborate with team like Sales, Support, and Product teams to ensure flawless client onboarding and actively support customer retention goals.
• Perform initial customer on-boarding, either onsite or remotely, and provide additional training as required to ensure successful client adoption of GuardTek applications.
• Through a period of discovery, partner with client to ensure understanding of unique objectives to effectively customize their platform, to the extent possible
• Advocate internally with staff and externally with clients to share “best practices” through in-person meetings and webinars
• Establish a trusted, strategic advisor relationship with each assigned client and drive continued value encouraging retention and growth.
• Identify client critical goals or other key performance indicators and guide customers through implementation of objectives and goals.
• Effectively solve for unexpected challenges, balancing both customer needs and system abilities

Job Skills: Not Specified
Job Qualifications: Not Specified
Job Education Requirements: Not Specified
Job Experience Requirements: Not Specifie

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