About Us

Uliza Events Kenya & International is a fast-growing company specializing in customized event wristbands and event solutions across Africa. We work with top brands, events, and organizations, delivering high-quality products and excellent customer experiences.

Role Overview

We are seeking a motivated Customer Success Intern – International to support client engagement and service delivery for our international operations. This role is designed to provide hands-on experience in customer relationship management, communication, and business operations.

Key Responsibilities

• Respond to customer inquiries via calls, WhatsApp, and email
• Support follow-ups on international leads under supervision
• Assist in maintaining relationships with existing clients
• Help in preparing quotations and basic documentation
• Update CRM systems and maintain accurate records
• Support the team in day-to-day customer success operations
• Conduct customer feedback and satisfaction follow-ups

Requirements

Learning Outcomes

• Practical experience in customer success and client management
• Exposure to international business operations
• Training on CRM systems and communication tools
• Understanding of sales support processes

Requirements

• Diploma or Degree in Business, Marketing, or a related field
• Strong communication and interpersonal skills
• Basic computer skills (Excel, email, CRM systems is a plus)
• Willingness to learn and take initiative
• Good organization and time management skills

Benefits

What We Offer

• Hands-on training and mentorship
• Exposure to real clients and business operations
• Opportunity for full-time employment based on performance
• Monthly stipend: KES 8,000
• Breakfast snacks provided

• Respond to customer inquiries via calls, WhatsApp, and email
• Support follow-ups on international leads under supervision
• Assist in maintaining relationships with existing clients
• Help in preparing quotations and basic documentation
• Update CRM systems and maintain accurate records
• Support the team in day-to-day customer success operations
• Conduct customer feedback and satisfaction follow-ups

• Strong communication and interpersonal skills
• Basic computer skills (Excel, email, CRM systems is a plus)
• Willingness to learn and take initiative
• Good organization and time management skills

• Diploma or Degree in Business, Marketing, or a related field