Diageo is the world’s leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry.

About the Role:

Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives.

The role covers end to end supply in EA. Demand & Supply Planning, Customer Service and Logistic.

Experience & Skills Required:

Top Accountabilities:

• End to end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels
• Ensure appropriate SOPs developed and necessary stakeholders understand and deliver all requirements for delivery of product to Ethiopia and Djibouti and Central Africa
• Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.
• Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service
• Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence

Purpose of the role:

Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives.

The role cover end to end supply in EA, Demand & Supply Planning, Customer Service and Logistics

• Influence partner leadership teams to ensure effective ordering post triangulation to meet inventory targets on end markets.
• Work with multiple supply sites to deliver the volume.
• Ensure onboarding Africa Partner Markets best practice and leading customer service experience and sustainable operations in the region.
• Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order.
• Collaborate across East Africa to deliver continuous improvement across Supply as a value-add function

Qualifications , Experience & Skills :

• BSc Engineering/ Supply Chain
• Minimum 8 years experience working in international logistics and customer service
• End to end customer collaboration resulting in best-in-class feedback from customers regarding service levels
• Expert in Import processes in East Africa
• Fluent in English
• Proven track record in implementing Change Management including including focus on people and process improvement
• Experience of the S&OP/IBP cycle
• Proven ability to influence stakeholders to deliver customer focused results
• Proven ability to anlayse detail at pace and provide conclusions and recommendations
• Experience in leading presentations and delivering results
• Culturally aware and able to adapt communication styles where requires
• Digital Capability: SAP APO, OMP/Kinaxis capability

• Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives.
• Ensure appropriate SOPs developed and necessary stakeholders understand and deliver all requirements for delivery of product to Ethiopia and Djibouti and Central Africa
• Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.
• Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service
• Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence
• Influence partner leadership teams to ensure effective ordering post triangulation to meet inventory targets on end markets.
• Work with multiple supply sites to deliver the volume.
• Ensure onboarding Africa Partner Markets best practice and leading customer service experience and sustainable operations in the region.
• Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order.
• Collaborate across East Africa to deliver continuous improvement across Supply as a value-add function

• End to end customer collaboration resulting in best-in-class feedback from customers regarding service levels
• Expert in Import processes in East Africa
• Fluent in English
• Proven track record in implementing Change Management including including focus on people and process improvement
• Experience of the S&OP/IBP cycle
• Proven ability to influence stakeholders to deliver customer focused results
• Proven ability to anlayse detail at pace and provide conclusions and recommendations
• Experience in leading presentations and delivering results
• Culturally aware and able to adapt communication styles where requires
• Digital Capability: SAP APO, OMP/Kinaxis capability

• BSc Engineering/ Supply Chain